Transplant Financial Coord-On Site- Arizona

Mayo Career Site UK; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Mayo Career Site UK is seeking an experienced Enterprise Transplant Financial Coordinator to manage advanced pre- and post-transplant financial processes, including payer requirements, authorization, and financial clearance.

The role involves staffing calls with patients, assessing insurance coverage, and guiding patients toward eligibility for financial assistance while ensuring compliance with UNOS and CMS guidelines.

Qualifications

• Advanced knowledge of solid organ and BMT pre-transplant and post-transplant processes.
• Experience with referral, precertification, prior authorization and financial clearance requirements.
• Ability to interpret insurance coverage eligibility and transplant contracts.
• Strong documentation, accuracy and communication with internal teams.

Responsibilities

• Coordinate financial clearance for transplant-related services from intake through status determination.
• Verify insurance eligibility and interpret transplant-specific benefits.
• Initiate and support authorization and payer communications.
• Communicate financial status, requirements, and next steps to internal teams.
• Identify barriers to financial clearance and take action to resolve them.
• Maintain accurate, detailed documentation to support continuity and compliance.
• Follow defined workflows to ensure completion of financial activities.

Skills

Payer guidelines

Authorization processes

Insurance eligibility interpretation

Financial clearance coordination

Interdepartmental communication

Job description

The Enterprise Transplant Financial Coordinator is an advanced level authorization representative with advanced knowledge of all solid organ and BMT pre-transplant and post-transplant processes. The position has a thorough understanding of payer requirements related to referral, precertification, prior authorization and/or financial clearance.

Courteously and professionally complete financial clearance calls works with patients to outline financial obligations related to care, and provides options for patients to meet financial requirements, including assessing financial assistance eligibility, determining insurance coverage eligibility, and providing estimates

Regularly monitor work queues to ensure authorizations are completed timely and escape potential barriers or delays.

Answer and resolve inbound Transplant Call Center calls timely and efficiently.

This role requires interpretation of insurance coverage eligibility, insurance transplant contracts, and the submission of Letter of Agreement (LOA) and Individual Case Negotiation (ICN) requests to address any in/out of network coverage or self-pay issues.

This position may participate or provide information for in selection committee meetings with the Transplant Team from a financial aspect to assist the committee's decision to accept/deny potential transplant recipients and the determination of the patient's transplant listing status.

This role may also include participation and collaboration with a the multidisciplinary care team in the development and implementation of protocol and standards of care planned for the transplant patient.

This position will be responsible for monitoring and the updating of necessary documentation according to the United Network of Organ Sharing (UNOS) and Centers for Medicare and Medicaid Services (CMS) guidelines that may include listing, status changes and post-transplant follow up information.

Assist with staff training and cross coverage as needed.

This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit's performance expectations.

Responsibilities include:

• Coordinating financial clearance for transplant-related services from intake through status determination
• Verifying insurance eligibility and interpreting transplant-specific benefits
• Initiating and supporting authorization and payer communication processes
• Communicating financial status, requirements, and next steps to internal teams
• Identifying barriers to financial clearance and taking appropriate action to resolve or escape
• Maintaining accurate, detailed documentation to support continuity of work and compliance standards
• Following accounts through defined workflows to ensure completion of financial activities within scope