Transitions Experience Lead

Redstone Residential, Inc.; Provo (UT); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) with company match

Flex PTO and 10 paid holidays

Gym membership

Parental leave

Job summary

Redstone Residential, based in Provo, UT, is seeking a Transitions Experience Manager to guide each property through the full transition journey from PMA signing to Day 60. You will be the single point of contact for clients and department heads, blending hospitality with precise execution in Entrata.

You’ll collaborate with the Director of Strategic Initiatives and cross‑functional teams to stay on schedule, on-brand, and stress‑free for the client, with no prior Regional Manager experience

Qualifications

• 1+ years in a client-facing coordination, hospitality, or operations role.
• Able to lead calls and present to clients and ownership groups.
• Able to read property-level financial reports (AP/AR, rent roll, delinquency).
• Strong organizational and project coordination skills: you can run several transitions at once.
• Genuine passion for hospitality and making people feel confident during big change.
• Integrity and follow-through, even when priorities shift fast.
• Proficiency with Microsoft Office and comfort learning new systems quickly.

Responsibilities

• Transition-In: Take ownership of the client relationship the moment a PMA is signed, and stay the single point of contact for the client and department heads through Day 60.
• Project warmth and high-end hospitality in every client touchpoint, weaving Redstone's core values into the transition experience.
• Own the transition checklist (RFI collection, data prep, Entrata configuration, and Go-Live migration), keeping every department head and milestone on schedule.
• Travel to the property for Day 1 launch on Tier 1 transitions (alongside the Regional Manager); support Tier 2 transitions remotely.
• On-Site Team Onboarding: Train and mentor the new community manager and staff on timelines, SOPs, and software adoption for their first 30–60 days.
• Deliver the 30–60 day client report and run weekly check-in calls with the Community Manager through stabilization, until the Regional Manager takes over full ownership.
• Operational Hand-offs: Partner with regional operations managers to audit site-level workflows so daily responsibilities shift without disrupting resident satisfaction or lease administration.
• Transition-Outs: Compile final reporting and coordinate with internal departments to close out every RFI item when a property leaves management.
• Continuous Improvement: Build feedback loops with on-site staff to catch friction points, and bring process fixes back to Operations and Leadership.

Skills

Client coordination

Hospitality mindset

Finance literacy

Organization

Communication

Integrity

MS Office

Tools

Entrata PM system

Job description

Redstone Residential, based in Provo, UT, is seeking a Transitions Experience Manager to guide each property through the full transition journey from PMA signing to Day 60. You will be the single point of contact for clients and department heads, blending hospitality with precise execution in Entrata.

You’ll collaborate with the Director of Strategic Initiatives and cross‑functional teams to stay on schedule, on-brand, and stress‑free for the client, with no prior Regional Manager experience