Community Experience Lead

Cardinal Group Companies; Salt Lake City (UT); On-site; USD 52,000 - 72,000; Full time

Job summary

Ultipro in Salt Lake City, UT seeks a Resident Experience Manager to lead community relations and amenity experience for residents.

You will manage move-ins, renewals, events, and crisis response while coordinating with leadership and the facilities team. Strong customer service, communication, and Entrata proficiency are essential for success in this role.

Join a team focused on building a safe, welcoming community and delivering excellent resident experiences in a dynamic property environment.

Qualifications

• 1+ years in property management, leasing, customer service, or resident services.
• Strong interpersonal and customer service skills.
• Ability to handle crisis situations and manage sensitive conversations.
• Familiarity with Entrata or similar property management software.

Responsibilities

• Lead reputation management across review platforms and internal feedback channels.
• Mediate and resolve resident complaints with empathy and professionalism.
• Coordinate mutual terminations in accordance with company and legal standards.
• Identify resident needs during crisis management efforts, collaborating with leadership and emergency services.
• Oversee resident insurance compliance and follow-up efforts.
• Organize and execute resident events to build community engagement and support retention.
• Regularly inspect grounds, interior and resident amenities / general common areas to ensure facilities comply with codes and standards.
• Develop written communication to keep customers informed of important community information to prevent resident concerns.
• Work order follow up and sentiment reporting.
• Manage immediate move-ins, inspections, and unit transfers.
• Lead Entrata BUA management and maintain dashboards for leasing and reviews.
• Lead renewal campaigns and the renewal leasing process.
• Plan and execute on the move-in experience.
• Conduct follow up and communication with future residents to report on no-shows.
• Support in managing Entrata dashboards and performance metrics.
• Assist with processing of lease paperwork, renewals, and notices to vacate.
• Co-manage social media efforts to promote events and resident engagement.
• Remain knowledgeable of market conditions and competitor value.
• Assist with seasonal or emergency-specific responsibilities and crisis management.

Skills

Interpersonal skills

Conflict resolution

Customer service

Crisis management

Entrata

Google Workspace

Social media management

Multitasking

Tools

Entrata

Google Workspace

Job description

Ultipro in Salt Lake City, UT seeks a Resident Experience Manager to lead community relations and amenity experience for residents.

You will manage move-ins, renewals, events, and crisis response while coordinating with leadership and the facilities team. Strong customer service, communication, and Entrata proficiency are essential for success in this role.

Join a team focused on building a safe, welcoming community and delivering excellent resident experiences in a dynamic property environment.