Transitional Housing Program Specialist

Breakthrough; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

FSA (Section 125)

Vacation days

Personal days

Sick days

Job summary

Breakthrough is seeking a Transitional Housing Program Assistant to help ensure the safety and well‑being of guests at its Men’s Center and Women’s Center locations in Chicago, IL. The role supports residents’ growth, recovery, and path to self‑sufficiency under supervision.

Responsibilities include intake, enforcing program rules, coordinating with staff and partner agencies, and maintaining accurate records in Salesforce/HMIS.

Qualifications

• High school diploma or equivalent; some college coursework preferred.
• At least one year of related experience or minimum of 2 years of customer service experience.
• Knowledge of standard case management protocols.
• Proficiency in Microsoft Office; willingness to learn other software.
• Strong interpersonal, professional, and problem‑solving abilities.

Responsibilities

• Meet with guests in Transitional Housing Program in partnership with case manager to facilitate transition from crisis to stability
• Conduct intake and follow preventative procedures with all individuals entering the facility during the shift
• Provide supportive services to residents as needed to support their goals towards self-sufficiency
• Enforce all rules and regulations of Breakthrough’s Homeless Intervention Program
• Coordinate, cooperate and communicate with other staff, guests and partnering agencies in a positive, effective, and professional manner
• Enter participant information into the Salesforce/HMIS database in a timely matter and update as needed in accordance with Breakthrough’s established guidelines
• Complete required documentation, log, etc. during scheduled shift
• Assign guests chores, provide instruction/education and monitor to ensure task completion
• Conduct bed/room inspections as required
• Ensure all guests have access to showers and all necessary items for a comfortable experience
• Perform other duties as assigned

Skills

Customer Service

Case Management

Interpersonal Skills

Microsoft Office

Driving

Cultural Competency

Education

High School Diploma or Equivalent

Some College Coursework

Tools

Salesforce/HMIS

Job description

Breakthrough is seeking a Transitional Housing Program Assistant to help ensure the safety and well‑being of guests at its Men’s Center and Women’s Center locations in Chicago, IL. The role supports residents’ growth, recovery, and path to self‑sufficiency under supervision.

Responsibilities include intake, enforcing program rules, coordinating with staff and partner agencies, and maintaining accurate records in Salesforce/HMIS.