Case Manager Supervisor, Housing

Breakthrough; Chicago (IL); On-site; USD 57,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401(k) plan

FSA (Section 125)

Vacation days

Personal days

Sick days

Job summary

Breakthrough is seeking a Case Manager Supervisor, Housing in Chicago, IL. The role oversees Transitional Housing, Family Housing, and Permanent Support Housing Case Managers, coordinating with multiple departments and guiding staff in case management, tenant support and resource acquisition for Breakthrough’s programs.

The supervisor collaborates with the Director of Housing Programs, contributes to staff development and ensures data accuracy for reporting and compliance, while maintaining

Qualifications

• Bachelor’s degree preferred in a Human services field.
• Minimum of two years supervisory or equivalent leadership experience.
• Strong knowledge of program outcomes and deliverables.
• Ability to relate well to and coordinate with guests and program participants; promote customer care.
• Develop and articulate a strategic vision for the program area.
• Project a professional image to internal/external customers with proper grooming.
• Demonstrate initiative and follow through; comfortable in a changing environment.
• Willingness to improve work performance.

Responsibilities

• Supervise, manage, monitor, train and coordinate activities of all assigned staff using approved performance management processes and policies.
• Train team on all service delivery models and ensure quality delivery.
• Provide detailed statistical and narrative reports to the Program Director.
• Attend meetings with external program partners and internal departments.
• Complete reports for funding agencies on a routine basis.
• Enter all staff data into the database daily.
• Establish and monitor internal quality management systems.
• Follow agency policies and procedures independently.
• Complete other related tasks as assigned and required.

Skills

Supervisory experience

Guest coordination

Customer care

Strategic vision

Initiative

Professional image

Continuous improvement

Interpersonal skills

Problem-solving ability

Education

Bachelor’s degree in Human services

Job description

Position:Case Manager Supervisor, Housing

Location: Chicago, IL

Job Id:363

# of Openings:1

Case Manager Supervisor, Housing

Reports to: Director of Housing Programs

FLSA Code: Exempt, Full time

Hours: 40-hour workweek; weekends and evening hours as needed

Program Area: Adult Services Network

Location: Women’s Center, 3330 W. Carroll Ave, Chicago, IL 60624

POSITION SUMMARY

The Case Manager Supervisor provides direct supervision of all Transitional Housing Case Managers, Family Housing and Permanent Support Housing Case Managers. Work includes collaboration with other departments and leaders, guest grievance resolution, training and direction to staff engaged in case management, tenant support and resource acquisition on behalf of those served in Breakthrough’s program.

ESSENTIAL RESPONSIBILITES/FUNTIONS

• Supervise, manage, monitor, train and coordinate the activities of all assigned staff using approved performance management processes and policies.
• Knowledge, implementation & ability to train team on all service delivery models
• Provides detailed statistical and narrative reports to the Program Director.
• Attends meetings with related external program partners and internal departments.
• Completes reports for funding agency on a routine basis.
• Ensures all staff data is entered into the database daily.
• Establishes and implements a system of internal quality management tracking and monitoring
• Independently follows agency policy and procedures
• Complete any other related tasks and responsibilities as assigned and required
• Follows through with commitments including meeting established timelines
• Identifies and resolves difficult issues with staff and/or the Director of Housing Programs; and develops and implements immediate corrective action plans.

Demonstrated Values

• Independently follows agency policy and procedures
• Follows through with commitments including meeting established timelines
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• Identifies and resolves difficult issues
• Project a professional image to all internal and external customers ensuring proper grooming, dress and hygiene
• Promote customer care through all actions and behaviors
• Works effectively with diverse staff, communities and population served
• Maintain a high degree of sensitivity, tact, and diplomacy during stressful situations.
• A passion for the mission of Breakthrough

QUALIFICATIONS

• Minimum of a Bachelor’s degree preferred in a Human services field.
• Must have a minimum of two years supervisory experience or equivalent leadership experience that can be demonstrated to be applicable to the duties listed in the job description.
• Strong knowledge of program outcomes and deliverables
• Ability to relate well to and coordinate with guests and program participants & promote customer care through all actions and behaviors
• Must be able to develop and articulate a strategic vision for the program area
• Project a professional image to all internal and external customers ensuring correct grooming
• Ability to demonstrate initiative and follow through, and be comfortable working in a changing environment.
• Demonstrates willingness to consistently improve work performance

Required Knowledge, Skills and Abilities

• Ability to demonstrate strong interpersonal skills, professionalism, and problem-solving ability.
• Must have the ability to use initiative, discretion and independent judgment in making decisions.
• Ability to demonstrate initiative and follow through and be comfortable working in a changing environment.
• Demonstrates willingness to consistently improve work performance through their relationship and guidance.
• Sound administrative skills including strong computer skills and a working knowledge of Microsoft Office & Google Drive
• Must possess an accurate and informed understanding of cultural and urban realities, especially as related to youth, families, poverty, and community development.

SUPERVISION

• Direction received from the Director of Housing Programs
• Transitional Housing Case Managers
• Permanent Support Housing Case Managers
• Family Housing Case Managers

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Work Environment: While performing the duties of this job, the employee will work in a multi-purpose facility and/or outdoors and thus will be exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate but can be high depending on the activities in the facility.

Physical Demands

While performing the duties of this job, the employee is frequently required to walk and/or sit; use hands and fingers to feel objects, tools or controls, reach with hands and arms; balance; stoop; regularly talk or hear. The employee must be able to bend, stoop, pull, and lift as well as have an overhead extension of arms. Must be able to stand for long periods of time; be able to lift, carry or move at least 50 pounds. Must adhere to proper handling and lifting techniques. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions.

Safety Requirements

Prior to the first day of work, must complete a criminal background and sex offender clearance.

Equipment Used

The employee will generally use general office equipment including but not limited to telephone, computer, calculator, copier, paper shredder, paper cutter, and filing systems.

BENEFITS

• Medical - We offer group medical benefits through BlueCross BlueShield to full-time employees. You have the option of choosing between a PPO or HMO plans. Depending on the plan you choose, there may be no cost for an employee single coverage. There is a cost per pay period for coverage for family (i.e., employee plus spouse; employee plus child(ren) or employee plus spouse and child(ren).
• Dental – We offer group dental benefits through BlueCross BlueShield to full-time employees. You have the option of choosing between a PPO or HMO. This is an employee paid benefit.
• Vision - We offer group vision benefits through BlueCross BlueShield to full-time employees. This is an employee paid benefit.
• Life - Through MetLife, we offer full-time employees term life insurance to the employee’s family in case of death. The cost of this benefit is paid fully by the organization.
• Short and long-term disability -If you become disabled, MetLife provides both short-term and long-term disability insurance to full-time employees. The cost of this benefit is paid fully by the organization.
• 401 (k) Plan -We offer a 401(k) plan which is a tax-deferred annuity to assist full-time employees in planning for retirement. We match 50% of your contribution up to a total of 3% of your base salary.
• Section 125 Plan (FSA)-Through TASC, we allow full-time employees to make contributions toward premiums for medical insurance, out-of-pocket medical expenses, dependent care expenses, and/or transit and parking on a “before tax” rather than an “after tax” basis.
• Vacation Days -Full-time employees in this position are eligible to accrue vacation days at a rate of 6.67 – 13.33 days per month based on tenure with the organization.
• Personal Days -Full-time employees in this position are eligible for up to 3 personal days annually, pro-rated in year one.
• Sick Days -Full-time employees in this position are eligible for up to 10 sick days annually, pro-rated in year one.

COMPENSATION

The actual salary within the range is determined by many factors including, but not limited to, skills, experience, education and internal equity.

$57,000-$62,000/annually

Breakthrough is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, sex, national origin, age, disability, marital status, veteran status, political affiliation, sexual orientation, or any other non-merit factors. If a reasonable accommodation is needed for any part of the hiring process, please contact us at [e-mail]. The decision to grant reasonable accommodation will be on a case-by-case basis.