Transitional Care Coordinator – Discharge & Operations

HonorHealth; Scottsdale (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

HonorHealth in Scottsdale, AZ seeks a detail-oriented Transitional Case Management Assistant to support discharge planning and post-acute services. You will assist with data entry, workflow organization, and coordination with community resources to optimize care transitions.

Ideal candidates have a High School diploma or GED, 2 years in a healthcare-related role, BLS certification, and strong customer service and communication skills to help patients and families navigate post-discharge needs.

Qualifications

• High School Diploma or GED required.
• Associates or health care related advanced education preferred.
• 2 years in healthcare-related position required.
• 4 years experience in healthcare-related field preferred.

Responsibilities

• Assists in the administration of Transitional Case Management (TCM) and discharge Planning functions to include data entry, organization of workflow, communications, critical information tracking, report creation, and links with community resources.
• Performs quality monitoring and data collection activities with strong customer service standards.
• Distributes post-acute placement requests to preferred provider network resources and identifies availability; maintains routine communication with referring TCM team member on status of requests.
• Gathers pertinent information from insurance carriers, financial counselors and ancillary staff to ensure patient benefit coverage for post-discharge services.
• Confers with the TCM team to prioritize placement requests and partners to provide post-acute services.
• Performs active listening and guides discharge care goal communication for patients and families; provides educational materials and answers questions related to automated symptom checker, video and texting with TCM team.
• Performs other duties as assigned.

Skills

Active listening

Customer service

Data entry

Education

High School Diploma or GED

Associates or health care related advanced education

Job description

HonorHealth in Scottsdale, AZ seeks a detail-oriented Transitional Case Management Assistant to support discharge planning and post-acute services. You will assist with data entry, workflow organization, and coordination with community resources to optimize care transitions.

Ideal candidates have a High School diploma or GED, 2 years in a healthcare-related role, BLS certification, and strong customer service and communication skills to help patients and families navigate post-discharge needs.