Care Coordination Assistant

40 Osborn Medical Center; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

HonorHealth in Scottsdale, AZ is seeking a dedicated Case Management Support Clerk to assist in coordinating patient care and administrative tasks within Case Management. Responsibilities include organizing workflow, maintaining records, communicating with patients and agencies, and supporting post-discharge coordination while ensuring timely information and referrals.

A High School Diploma or GED is required, with Associates preferred, and at least one year of clerical experience in a clinical

Qualifications

• High School Diploma or GED Required.
• Associates Degree preferred.
• 1 year clerical support experience Required.
• 1 year administrative support in a clinical environment or case management experience Preferred.
• Knowledge of medical terminology is a plus.

Responsibilities

• Performs a variety of routine clerical activities.
• Assists case managers in assigned area of responsibility, including compiling information, organizing paperwork and files, providing information, coordinating with outside agencies, monitoring the status of cases, and similar activities.
• Research, compile, review, reconcile, and/or maintains a variety of information and records.
• Answer questions and supplies detailed information both in person and on the phone to patients, case managers, and other service agencies.
• Receives and process a variety of requests for information, referrals, forms, orders, notices, and/or other related information.
• Follows through on patient needs through coordination of services.
• Distributes post-acute placement requests to regional resources and identifies availability.
• Maintains routine communication with referring Case Management team of the status of requests.
• Obtains forms to initiate and complete placement process.
• Arranges safe transportation which fits the patients’ needs.
• Gathers pertinent information from insurance carriers, financial counselors and ancillary staff to ensure patient benefit coverage for post-discharge services.
• Confers with the Case Management team to prioritize placement requests.
• Partner with the Case Management team to provide post-acute services.
• Facilitate prompt processing of all requests for post-acute services, equipment, or appointments with community resources.
• Performs other duties as assigned.

Skills

Clerical support

Administrative support

Medical terminology

Education

High School Diploma or GED

Associates preferred

Job description

HonorHealth in Scottsdale, AZ is seeking a dedicated Case Management Support Clerk to assist in coordinating patient care and administrative tasks within Case Management. Responsibilities include organizing workflow, maintaining records, communicating with patients and agencies, and supporting post-discharge coordination while ensuring timely information and referrals.

A High School Diploma or GED is required, with Associates preferred, and at least one year of clerical experience in a clinical