Transition Specialist Representative - Jacksonville

Paycom; Jacksonville (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Paycom is seeking a Transition Specialist Representative to lead client implementations from kickoff through transition to long-term care. You will partner with Outside Sales Reps, CRR, PSD and NCS to drive 100% usage and adoption of Paycom solutions, ensuring first payroll readiness.

The role requires skilled project management, strong communication, and the ability to map client processes, manage timelines, and train clients.

Qualifications

• Bachelor’s degree required.
• Minimum 1 year of customer-facing experience.
• Strong communication and training skills.
• Ability to manage projects and timelines.
• Experience with Paycom or payroll is a plus.

Responsibilities

• Lead the implementation from kickoff to long-term transition.
• Coordinate with Outside Sales, CRR, PSD, and NCS teams.
• Ensure 100% product adoption and first payroll readiness.
• Map client processes and identify efficiency gains through Paycom.
• Manage project timelines and client milestones.
• Provide training and ongoing support to clients.

Skills

Project management

Stakeholder communication

Client training

Change management

Risk management

Leadership

Cross-functional teamwork

Education

Bachelor’s degree

Tools

Excel

MS Office

Outlook

Job description

The Transition Specialist Representative leads the Paycom implementation by partnering with Outside Sales Reps, Client Relations Representatives (CRR), Paycom Specialists (PSD), and New Client Setup (NCS) Specialists to ensure a successful implementation by guiding our clients to 100% usage and adoption of the Paycom solution. The TSR serves as the primary implementation leader responsible for owning the client implementation experience from kickoff through successful transition to long-term care, ensuring implementation strategy, execution, client adoption, first payroll readiness, and successful implementation outcomes are achieved.RESPONSIBILITIESWorkload & Project Management:Utilize a defined implementation plan for all customers, including the goal of complete system utilization according to the Paycom Strategy through full product adoption, employe usage, automated decisioning and any other strategy put forth to differentiate Paycom’s offering in the marketplace.Successfully implements newly released products with all clients.Holds clients accountable to deadlines and drives projects to a successful and timely completion while achieving position metrics and customer satisfaction.Processes standard to complex payrolls under limited supervision & coordinates payroll processing timelines with all clients to ensure payroll is submitted in accordance to Paycom submission deadlinesHolds internal and external partners accountable to project objectives and timelinesProvides technical and functional support to all internal and external parties with a Paycom Project Plan to collect outstanding data for each client(s) and ensure all deadlines are metWorks with client(s) to map their current process, understand client pain points and identify areas of improvement to maximize efficiencies through use of the Paycom solution and best practicesCoordinates with client(s) to collect setup documentation of all applicable HCM productsEnsures all open implementation tasks are completed, client(s) acceptance meeting is successfully conducted, and all handoff requirements are met per the process to indicate that the client is trained and prepared to transition to the long-term care teams (PSD/CRR)Own and drive the client implementation experience from kickoff through successful transition to long-term care.Serve as the primary implementation leader and strategic partner for clients throughout the implementation lifecycle.Maintain ownership of the overall client experience throughout implementation, proactively driving communication, momentum, issue resolution, and client confidence.Accountable for implementation success, client adoption, timeline execution, first payroll readiness, and seamless transition to long-term service.Lead and execute implementation configuration, product setup, client training, adoption strategy, and implementation planning activities.Serve as the central point of accountability for implementation execution and coordination across internal and external stakeholders.Risk ManagementDiagnoses, researches and resolves customer concerns and requestsMakes independent decisions on problem resolution that are consistent with Paycom policies and proceduresSubmits all sensitive data through appropriate Paycom platforms in accordance with Paycom Security StandardsProactively anticipates client(s) needs and assesses riskKeeps management informed of any significant client problemsTraining & Mentoring:Utilizes the Paycom Project Plan to record setup and trainings for all HCM products per client(s)Promotes the use of Paycom HCM products through training on site or via web meetingEnsures all trainings have client acceptance and meet all Paycom standardsChange ManagementActively drives the company vision through the utilization of the Paycom solutionEasily adapts to internal process changes and stays up to date on product developmentsCompletes Paycom product training to stay abreast of new releases and functionality in order to successfully advise and direct clients on best practices to platform optimizationHolds internal and external partners accountable to project objectives and timelinesDemonstrates initiative by constantly looking for and recommending ways to improve the TSR roleGuide clients through organizational and operational change associated with implementation, ensuring confidence, engagement, and successful adoptionDrive implementation momentum and proactively identify risks, blockers, and opportunities for improvement throughout the implementation lifecycle.Communication & Leadership:Acts as the single-threaded owner responsible for driving implementation execution, communication, and alignment across all stakeholders.Leads client conversations with confidence, professionalism, and strategic business acumen.Monitors all communication channels including but not limited to e-mail and telephone notifications providing prompt responsesAnswers standard to complex questions under limited supervisionCommunicates the importance of data validation and first payroll preparation requirements to all clients to ensure perfect first payrollsEnsures documentation of client processes and account notes are logged timely within Paycom Client Intelligence (PCI)Ensures proper meeting etiquette by paying attention to the correct posture, inflection, courtesy, tone, understandability and rate of speechCommunicates effectively with clients and colleagues to establish cordial/effective working relationshipsTactfully communicates critical feedback to clients, colleagues and managerAssumes responsibility for establishing and maintaining effective communication and coordination with Paycom personnel and managementAttends and leads meetings as required (on site and/or web meeting)Maintains a positive attitude with all Paycom personnel and managementAdheres to all policies of Paycom including those outlined in the Paycom Employee HandbookCommunicates agendas and recaps for all meetings and trainingsTravel:Up to 100% travel – may include overnight on all avenues of transportation (plane, train and/or automobile)Required to attend in person New Hire, Regional and Department trainingEducation/Certification:Bachelor’s degreeExperience:At least 1 year of applicable experience in a customer-facing rolePREFERRED QUALIFICATIONSEducation/Certification:Certifications such as Six Sigma (White Belt, Green Belt), CAPM, CSM, PMP, MBA or comparable programSkills/Abilities:Ability to work as part of a cross-functional teamAbility to perform job duties with moderate supervisionOral and written communication skillsPublic speaking/presentation skills with both small and large formats (50+ attendees)Ability to build trust and collaborative relationshipsConsistently and effectively executes client meetings with business acumenIntermediate knowledge of the industry, product and processesIntermediate computer skills in Excel, MS Office Suite, Outlook and Web-based PlatformsDetail oriented and consistently delivers high quality resultsIntermediate project management and planning skillsInterpersonal skillsMaintains professional appearance and calm demeanorAbility to prioritize objectivesExcellent time management skillsIntermediate problem solving and conflict resolution skillsOrganizational skillsTakes initiative to learn about a variety of client industries and expands knowledge baseAble to operate in de-escalation and key decision-making scenarios with guidance from direct supervisorTakes initiative to seek personal and professional development opportunitiesCompetencies:Strategy, Change Management, Continuous Improvement, Risk Management, Influence, Training & Mentoring, Business Acumen, Communication, Problem Solving, Workload & Project Management, Technology CompetencePHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands and fingers to handle, type, or feel; reach with hands and arms; and talk or hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.WORK ENVIRONMENT AND ENVIRONMENTAL CONDITIONSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.No hazardous or significantly unpleasant conditions. (Such as in a typical office). The noise level in the work environment is usually moderate.