Client Relations Rep - EM Oklahoma City

Paycom; Oklahoma City (OK); On-site; USD 60,000 - 90,000; Full time

Job summary

Paycom in Oklahoma City seeks a Senior Client Relationship Manager (CRR EM) to retain existing client relationships and maximize adoption of Paycom solutions. You will provide strategic recommendations, analyze needs, and develop compelling business cases to expand revenue and usage.

You will partner with EMAR/TSR/CRR to ensure smooth transitions, lead implementations, and drive revenue growth while maintaining high client satisfaction and loyalty.

Qualifications

• Bachelor’s degree required.
• Strategic sales and closing experience in a consultative role.
• Proven ability to influence and persuade at executive levels.
• Excellent communication skills, both written and verbal.
• Comfort working in fast-paced environments and handling high-pressure situations.
• Strong time-management and scheduling capabilities.

Responsibilities

• Retain existing client relationships through usage, retention and revenue growth.
• Provide strategic recommendations to streamline processes and expand Paycom solutions.
• Analyze client needs and develop compelling business cases.
• Engage with EMAR/TSR/CRR for smooth transitions and ongoing service.
• Lead implementations, manage deadlines and ensure successful starts.
• Drive revenue, retention, and client satisfaction while maintaining loyalty.
• Prepare strategic agendas, review usage, and identify opportunities for value.

Skills

Strategic sales

Closing experience

Influence & persuasion

Excellent communication

Executive-level presence

Needs assessments

Self-directed

Education

Bachelor’s degree

Job description

The CRR EM is responsible for retaining existing client relationships through usage, retention, and additional revenue. Manages the ongoing relationship with existing small to medium market clients by:Leveraging technology to ensure they see a return on current and future investments.Identifying and developing additional revenue opportunities to add to their portfolio.Maximizing employee and client usage of Paycom solutionsRESPONSIBILITIESProvide strategic recommendations to clients on ways to streamline processes, increase usage and value of current portfolio, and expand solutions that align with client goals and initiatives.Proactively analyze, clarify, and validate client needs on an ongoing basis.Partner with EMAR/TSR/CRR to ensure a smooth and effective transition and continuity of exceptional customer service.Consult the client to identify opportunities for further business process improvements, and prepare a compelling business case including pain points, cost justifications, and high-impact needs.Maintain relationships at C-level and throughout the organization in support of providing business solutions and toolsEngage in product development efforts by delivering feedback on needs and opportunities for the organization.Successfully lead and manage implementation on products are added and hold clients accountable to deadlines to ensure on time starts.Drive projects to a successful and timely completion while achieving position metrics and customer satisfaction.Drive revenue, retention, and growth while maintaining client satisfaction and loyalty.Conduct the required number of meetings on a weekly basisPrepare a strategic agenda, review usage and system updates, identify needs and opportunities, and provide insight that helps clients maximize the value of an employee HR lifecycle within PaycomEducation/Certification:Bachelor’s degreePREFERRED QUALIFICATIONSExperience:Strategic sales and closing experience in a consultative roleExperience in a competitive environment with proven success exceeding goalsSkills/Abilities:Ability to influence and persuadeAbility to work in fast paced, ever-changing environments and high-pressure situationsAbility to de-escalate situations and provide conflict resolutionSelf-directed with the ability to think independentlyAbility to conduct needs assessments for clientsAbility to manage time and scheduling efficientlyProfessional presence with ability to present to Executive decision makers and large groupsWillingness to help team members by sharing knowledgeExcellent communication skills (telephone, oral, and written)Strong attention to detail ensuring information is accurate and up to dateClient Centric approachReliability- being dependable, trustworthy, ensuring clients feel secure in their interactions with you.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands and fingers to handle, type, or feel; reach with hands and arms; and talk or hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.WORK ENVIRONMENT AND ENVIRONMENTAL CONDITIONSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.No hazardous or significantly unpleasant conditions. (Such as in a typical office). The noise level in the work environment is usually moderate.Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc