Transition Coordinator

ISS Facility Services - North America; Burbank (CA); On-site; USD 63,000 - 96,000; Full time

Job summary

ISS Facility Services - North America is seeking a Transition Coordinator to lead the mobilization of new client contracts across our facility and food service operations. This role works with Transition Managers and cross-functional teams to ensure smooth account transitions that meet ISS standards.

The ideal candidate will bring 3+ years of project management and facilities management experience, with strong communication skills and a proven ability to drive process improvements in a dynamic

Qualifications

• 3+ years of project management experience.
• 3+ years of facilities management experience.
• Experience managing operational projects within facility services or related industries.
• Strong understanding of operational planning, execution, and effectiveness.
• Previous P&L operational experience within the facilities industry preferred.

Responsibilities

• Coordinate transition activities for new facility and food service contracts.
• Develop and maintain transition plans, timelines, and status reports.
• Partner with Transition Managers and cross-functional teams.
• Ensure transition quality, compliance, and service delivery standards.
• Support onboarding and client engagement during transitions.

Skills

Project management

Facilities management

P&L experience

Stakeholder communication

Cross-functional collaboration

Job description

Transform Change. Drive Excellence. Build the Future with ISS.

At ISS, we believe that People Make Places. As a global leader in workplace experience and facility services, we create environments that support productivity, innovation, and well-being. We are seeking a highly organized, results-driven Transition Coordinator to help lead the successful implementation and transformation of new client partnerships across our portfolio.

If you thrive in a fast-paced environment, enjoy managing complex projects, and are passionate about delivering exceptional client experiences, we want to hear from you.

Position Overview

The Transition Coordinator is responsible for executing transition project plans and supporting the successful mobilization of new client contracts across facility services and food service operations in the fast-paced, high-demand environment within the film, production, and broadcast studio industry. Working closely with Transition Managers, operational leaders, subject matter experts, and project teams, this role plays a critical part in ensuring seamless account transitions that align with ISS operational standards and transformation goals.

As part of the ISS Transition Team, you will support the delivery of our Transition Process Model (TPM), helping operationalize contracts, implement transformation initiatives, and drive continuous improvement through standardized best practices, governance, and project execution.

Why Join ISS?

• At ISS, You'll Have The Opportunity To
• Lead high-impact transition and transformation initiatives
• Partner with senior leaders and cross-functional teams nationwide
• Influence operational excellence and business growth
• Drive continuous improvement and innovation
• Gain exposure to complex facility and workplace solutions projects
• Contribute to the ISS vision and workplace transformation strategy

What Success Looks Like

As a successful Transition Coordinator, you will:

• Create strong alignment between the ISS vision, transformation initiatives, and operational excellence
• Deliver clear, solution-oriented project communications
• Champion process improvements and best practices
• Identify opportunities to standardize and streamline recurring processes
• Drive successful project execution while maintaining quality, compliance, and budget expectations
• Support continuous improvement in transition methodology, messaging, and execution

Key Responsibilities

Project & Transition Management

• Partner with Transition Managers and/or lead transition activities for new facility services and food service contracts
• Coordinate project timelines, milestones, deliverables, and stakeholder communication
• Develop and maintain transition plans, schedules, and status reports
• Monitor project scope, budget, and timelines to ensure successful delivery
• Set deadlines, assign responsibilities, and track project progress

Stakeholder Collaboration

• Serve as the coordinator for Transition Managers and partner and/or lead transition-related activities
• Partner with operational leaders, account teams, subject matter experts, and clients
• Coordinate internal resources and third-party vendor site visits
• Facilitate communication and alignment across multiple workstreams

Operational Excellence

• Support continuous improvement initiatives in partnership with the PMO
• Leverage governance models, shared resources, and standardized processes
• Ensure transition quality, compliance, and service delivery standards are met
• Identify and implement operational improvements and cost-saving opportunities

Employee & Client Experience

• Support onboarding and transition activities for newly hired employees
• Help develop strategies that improve employee engagement and survey outcomes
• Ensure a positive experience for both clients and employees during transitions
• Promote the ISS Integrated Facility Services (IFS) model and best practices

What You Bring

Required Experience

• 3+ years of project management experience
• 3+ years of facilities management experience
• Experience managing operational projects within facility services or related industries
• Strong understanding of operational planning, execution, and effectiveness
• Previous P&L operational experience within the facilities industry preferred

Professional Skills

• Exceptional organizational and project coordination skills
• Strong customer service and commercial acumen
• Excellent verbal, written, and presentation communication skills
• Ability to manage multiple priorities in a dynamic environment
• High attention to detail while maintaining a strategic perspective
• Strong problem-solving and process improvement mindset
• Ability to influence stakeholders and drive results with urgency

Travel Requirements

Approximately 25% travel

Physical Requirements

• Ability to sit for extended periods while working on a computer
• Ability to stand and present during meetings, site visits, and travel
• Ability to lift up to 10 pounds
• Ability to work effectively under pressure and meet critical deadlines

Our Commitment

At ISS, we are committed to fostering a culture of diversity, inclusion, belonging, and innovation. We believe diverse perspectives drive better outcomes and create stronger workplaces for our employees and clients alike.

Join a company where your ideas matter, your contributions are valued, and your work helps shape workplaces around the world.

Ready to Lead Transformational Change?

• ISS Facility Services – People Make Places

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

The annual salary range for this position is $63000.00 per year - $96000.00 per year. Final compensation will be determined based on experience and skills and may vary from the above range.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.