Facility Coordinator

ISS Facility Services - North America; San Francisco (CA); On-site; USD 44,083 - 48,216; Full time

Job summary

ISS Facility Services - North America is seeking a Facility Coordinator in San Francisco to act as the primary on-site contact for a client, delivering strong engagement and a professional presence for colleagues and visitors.

The role supports day-to-day operations, coordinates maintenance, and oversees onsite vendors to ensure outstanding service and a positive workplace experience in a fast-paced site.

Qualifications

• 3–5 years of customer service experience in dealing with high-touch clients.
• 2–3 years of facilities management experience in a hospitality, retail, or other high-touch environment.
• Proven track record of providing stellar support to customers.
• Proven ability to function successfully within a strong team environment.
• Strong computer proficiency: Word, Excel, PowerPoint.

Responsibilities

• Serves as the eyes and ears of assigned floors/buildings to bring experience to life and engage colleagues and guests.
• Observes customer culture and environment to identify experiential needs.
• Drives positive experience outcomes through tailored events and activities.
• Develops relationships with colleagues to identify customer and ISS services that ensure total satisfaction.
• Captures individual preferences for future visits and accommodates special requests.
• Conducts quality control walkthroughs to address issues and identify improvements.

Skills

Customer service

Facilities management

Teamwork

Communication

Computer skills

Education

High school diploma

College degree

Tools

Word

Excel

PowerPoint

Job description

Hourly Wage

ISS offers a competitive compensation, with an hourly pay range of $32.00 per hour - $35.00 per hour.

Hourly Wage

ISS offers a competitive compensation, with an hourly pay range of $32.00 per hour - $35.00 per hour.

Work Hours

The work hours for this position are approximately 8:00 am - 5:00 pm, Mon-Fri.

Key Purpose

The Facility Coordinator serves as the eyes and ears of assigned floors/buildings at the site to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement. They are the primary point of contact for colleagues and guests, acting as the "face" of our client.

Reporting to the Multi‑Site Service Manager, the Facility Coordinator is responsible for delivering the unexpected, making each encounter fun, exciting and personal. The Facility Coordinator is the primary point‑of‑contact for managing the day‑to‑day operations, coordinating maintenance and repairs, and overseeing onsite vendors. They are an ambassador for brand principles, culture and values; someone who embraces an ethos of outstanding service and keeps it at the heart of everything they do.

Success Criteria

• Comply with safety rules, policies, and procedures
• Bring a sense of ownership and pride to the office environment
• Clear linkage between OneISS vision and client needs
• Heavy emphasis on customer service and partnering with executive, facilities management, and multiple vendor representatives
• Maintain clean work area
• Communicate with the team, manager, co‑workers, and clients professionally
• Perform work assignments in a team with other employees as needed
• Fill in during staff shortage
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems and the environment
• Instill trust
• Demonstrate outstanding organizational skills and attention to detail

Key Areas of Collaboration and Influence

• Realize the importance of a team working environment
• Communicate and work effectively across all service line teams of the site (ISS, other service providers and customer functions across all sites)
• Collaborate with colleagues across the company so that information is disseminated effectively
• Participate in project groups and meetings as required
• Promote the OneISS Vision
• Transfer best practice
• Use the site to promote and further develop ISS

Ideal Candidate Experience

• High school or college degree
• 3–5 years of customer service experience in dealing with high-touch clients
• 2-3 years of facilities management experience in a hospitality, retail, or other high-touch environment
• Proven track record of providing stellar support to customers
• Proven ability to function successfully within a strong team environment
• Strong computer proficiency skills (Word, Excel, PowerPoint)
• Demonstrates great interpersonal skills
• Can effectively communicate and relate to all levels within and outside the organization
• Creates and builds positive and productive relationships

Key Accountabilities

• Serves as the eyes and ears of assigned floors/buildings to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement
• Observes our customer’s company culture, employee behavior and the environment to identify experiential needs
• Drives positive experience outcomes for our customer through tailored events that help improve well‑being, engagement and productivity
• Recognizes people’s efforts, breaking down barriers and inspiring others
• Develops relationships with colleagues and proactively gathers information on their needs to identify customer and ISS services that ensure total satisfaction
• Captures individual preferences of colleagues and guests for future visits and thinks creatively of ways to accommodate any special requests
• Conducts quality control walkthroughs to address immediate issues, pre‑empt potential future issues and identify areas for improvement

Physical Demands & Work Environment

• Sitting at a computer for 50% of the time
• Walking/inspecting the site 50% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.