Cleaning Program Manager

ISS Facility Services - North America; Burbank (CA); Hybrid; USD 109,000 - 118,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

Disability insurance

Paid leave

Job summary

ISS Facility Services - North America is seeking a Cleaning Program Manager to lead regional cleaning operations across diverse facilities. You will ensure service excellence through standardized execution, performance management, and continuous improvement while partnering with operations, production, and clients.

Ideal candidates bring 5+ years of supervisory experience in janitorial services, strong customer service skills, and proficiency with Microsoft Office.

Qualifications

• 5+ years of supervisory or management experience in commercial janitorial services.
• Strong customer service and client relationship management skills.
• Experience leading teams in fast-paced environments.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).

Responsibilities

• Lead and manage regional cleaning operations across multiple facility types.
• Ensure alignment to SLAs, quality standards, and KPIs.
• Coach supervisors and vendor partners to ensure program consistency.
• Partner with clients and internal stakeholders to anticipate needs.
• Identify cost-saving opportunities and drive continuous improvement.
• Drive data-driven service improvements and customer engagement.

Skills

Supervision

Customer service

Leadership

Communication

Problem-solving

MS Office

Education

Bachelor's degree preferred

Tools

MS Office

Job description

Why ISS?

At ISS, we believe that great workplaces start with great people. As a Cleaning Program Manager, you'll have the opportunity to lead high‑performing teams, build strong client relationships, drive innovation, and make a visible impact every day.

What You’ll Do

As the Cleaning Program Manager, you will lead and manage regional cleaning service programs across a diverse portfolio of facilities—including broadcast studios, Class A office environments, and customer‑facing spaces—within a fast‑paced operating environment.

You will own end‑to‑end program excellence, ensuring consistent, high‑quality service delivery through standardized execution, performance management, and continuous improvement. This role partners cross‑functionally with operations, production, and client stakeholders to anticipate needs, minimize disruption, and support high‑volume, fast‑turnaround environments.

Additionally, you will champion customer engagement, proactively resolve issues, and leverage data‑driven insights to enhance service quality, efficiency, and overall experience while evolving the program to meet changing business needs.

Key Responsibilities

• Lead and manage regional cleaning operations, ensuring consistent service execution across multiple facility types and locations
• Drive alignment to service level agreements (SLAs), quality standards, and operational KPIs through effective performance management and oversight
• Develop, coach, and mentor supervisors, service teams, and vendor partners to build capability and ensure program consistency
• Serve as a strategic partner to clients and internal stakeholders, fostering strong relationships through proactive communication and responsiveness
• Anticipate evolving operational needs and deliver timely, professional, and high‑touch service responses that support seamless operations in fast‑paced settings
• Oversee quality assurance through inspections, reporting, and continuous monitoring of service performance
• Manage labor strategies, staffing plans, and budgets to balance service delivery with cost efficiency
• Promote a safe, compliant, and controlled work environment
• Identify and implement cost savings opportunities while evaluating and adjusting service levels to meet evolving business requirements
• Lead issue resolution and customer engagement efforts, using data and insights to drive service improvements and satisfaction
• Establish and refine scalable processes, standard operating procedures, and program enhancements over time
• Partner with cross‑functional teams to support strategic initiatives, program development, and continuous improvement efforts
• Support strategic projects and operational programs aligned with business priorities

What Success Looks Like

• Deliver Exceptional Customer Experiences
• Build engaged, high‑performing teams
• Drive operational excellence and accountability
• Identify opportunities to improve efficiency and service quality
• Foster a culture of safety, inclusion, and continuous improvement
• Champion ISS standards, innovation, and best practices

Required Experience

What We’re Looking For

• Commercial janitorial services experience in a contracted, client‑facing environment
• 5+ years of supervisory or management experience
• Strong customer service and client relationship management skills
• Knowledge of commercial custodial and cleaning operations
• Experience leading teams in fast‑paced environments
• Strong communication, leadership, decision‑making, and problem‑solving skills
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint)

Preferred Qualifications

• Bilingual English/Spanish
• Experience in movie, production and broadcast studios
• Experience managing budgets, staffing, and service delivery contracts
• Ability to influence stakeholders and navigate complex business environments

Collaboration & Leadership

You’ll Partner Closely With

• Facility Management Teams
• Client Leadership
• Risk Management & Compliance
• Health, Safety & Environment (HSE)
• People & Culture
• Finance Teams
• Vendors and External Partners
• ISS Centers of Excellence

Work Environment

• Combination of office and field‑based work
• 10% - 20% Travel
• Approximately 50% computer‑based administrative responsibilities
• Approximately 50% facility inspections and operational oversight
• Ability to lift up to 10 pounds
• Ability to work under pressure and meet critical deadlines

Why You’ll Love Working at ISS

At ISS, we’re committed to creating workplaces that inspire people to perform, grow, and thrive. You’ll be empowered to lead meaningful work, develop your career, and contribute to a global organization where innovation, collaboration, and service excellence are at the heart of everything we do.

Ready to Lead a Team That Makes a Difference Every Day?

Apply today and discover how People Make Places at ISS.

ISS Facility Services – Connecting People and Places to Make the World Work Better.

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe, compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

Benefits

ISS offers full‑time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $109000.00 per year-$118000.00 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.

Employment Agency Disclaimers

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

EEO Statement

As a global organization, Guckenheimer/ISS is committed to fostering a diverse, equitable, and inclusive workplace. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We strive to lead our industry by example and positively influence the communities in which we operate.