Technology Manager

ISS Facility Services - North America; Nashville (TN); Hybrid; USD 114,000 - 139,000; Full time

Job summary

ISS Facility Services - North America is seeking an experienced Technical Manager to drive technology strategy and delivery for a major multi-site client account. You will lead high-performing teams, implement enterprise tech solutions, and partner with executive stakeholders to deliver measurable business value.

You will oversee the implementation and ongoing performance of critical platforms while aligning technology initiatives with client KPIs and SLAs.

Qualifications

• Experience leading technology teams within enterprise service environments.
• Hands-on, player-coach leadership style in a facilities or service-delivery setting.
• Multi-site operational technology experience and enterprise system mobilisation.
• Strong executive stakeholder management and dashboard/reporting skills.

Responsibilities

• Lead the technology workstream during account mobilisation and ongoing operations.
• Oversee implementation, stabilisation, and optimisation of enterprise technology platforms.
• Drive adoption and continuous improvement of ServiceNow (WSD, EAM and/or FSM).
• Drive adoption and continuous improvement of Zan Compute and Power BI.
• Build, mentor, and lead a high-performing technical team.
• Serve as the primary technology advisor for client leadership.
• Deliver actionable business intelligence and executive reporting through Power BI.

Skills

Leadership

Stakeholder management

Power BI

ServiceNow

Multi-site operations

Team building

Analytics

Communication

Tools

ServiceNow

Zan Compute

Power BI

CMMS/ERP systems

Job description

Lead Technology. Drive Innovation. Transform Workplace Performance.

Technical Manager

Lead Technology. Drive Innovation. Transform Workplace Performance.

At ISS, we connect people and places to make the world work better. Through technology, innovation, and exceptional service, we create workplaces that enable businesses and people to thrive.

We're seeking an experienced Technical Manager to lead technology strategy and delivery for one of our largest, multi-site client accounts. This is a unique opportunity for a technology leader who enjoys building high‑performing teams, implementing enterprise technology solutions, and partnering with executive stakeholders to deliver measurable business value.

If you're passionate about technology, operational excellence, and creating smarter workplaces, we want to hear from you.

Why ISS?

At ISS, our people create places that work, think, and give. We partner with some of the world's leading organizations to deliver integrated facilities services, workplace experience, engineering, food services, and support solutions that help businesses thrive.

As a Technical Manager, you will play a pivotal role in shaping the future of our client partnerships while leading high‑performing teams and driving meaningful business outcomes.

Your Impact

As the Technical Manager, you will serve as the senior technology leader supporting facility services for a high‑profile client with a diverse portfolio of real estate and building types—including broadcast studios, Class A high‑rise offices, and customer‑facing environments. You'll oversee the implementation, optimisation, and long‑term performance of critical technology platforms while partnering closely with operations, client leadership, and corporate technology teams.

You'll combine strategic leadership with hands‑on technical expertise to ensure technology becomes a competitive advantage for both ISS and our client.

What You'll Do

• Lead the technology workstream during account mobilisation and ongoing operations
• Oversee implementation, stabilisation, and optimisation of enterprise technology platforms
• Drive adoption and continuous improvement of ServiceNow (WSD, EAM and/or FSM)
• Drive adoption and continuous improvement of Zan Compute
• Drive adoption and continuous improvement of Power BI
• Build, mentor, and lead a high‑performing technical team
• Serve as the primary technology advisor for client leadership
• Deliver actionable business intelligence and executive reporting through Power BI
• Support field operations with innovative digital workflows and automation
• Align technology initiatives with contractual KPIs, SLAs, and operational objectives
• Establish governance, documentation, support models, and best practices
• Identify technology risks and implement proactive mitigation strategies
• Champion innovation and continuous improvement across the account

Success Looks Like

Successful technology mobilisation for a large enterprise account.

Stable, reliable platform performance with accurate and actionable data.

High‑performing technical team delivering exceptional service.

Strong executive partnerships with client stakeholders.

Improved operational visibility through analytics and reporting.

Streamlined workflows through ServiceNow and automation.

Continuous optimisation aligned with customer outcomes.

What You'll Bring

We're looking for a collaborative technology leader who thrives in fast‑paced service environments and enjoys solving complex operational challenges.

Ideal Qualifications

• Experience leading technology teams within service delivery or facilities management environments
• Hands‑on, player‑coach leadership style
• Multi‑site operational technology experience
• Enterprise system implementation and mobilisation experience
• Strong executive stakeholder management skills
• Experience building, mentoring, and developing technical teams
• Understanding of operational KPIs, SLAs, and performance metrics
• Experience with ServiceNow (WSD, EAM and/or FSM)
• Knowledge of Zan Compute technology preferred
• Experience developing dashboards and reporting in Power BI preferred
• CMMS or Enterprise Asset Management experience
• Facilities Management, Integrated Facility Management (IFM), or contract services experience
• Strong analytical, communication, and presentation skills
• ServiceNow and/or Power BI certifications preferred
• Experience in movie, production and broadcast studios

Collaboration

You'll Work Closely With

• Key Account Director
• Client Executive Leadership
• Operations & Facilities Teams
• Corporate IT
• Data & Analytics Teams
• Technical Support Team

Work Environment

• Hybrid work environment
• Up to 25% travel
• Visits to client operational facilities
• Combination of virtual collaboration and onsite leadership
• Extended computer‑based work

We Offer

• Competitive compensation
• Comprehensive benefits package
• Career growth and leadership development
• Hybrid work flexibility
• Inclusive and collaborative culture
• Opportunity to work with cutting‑edge workplace technology
• Meaningful work supporting global enterprise clients

Ready to Build the Future of Workplace Technology?

If you're ready to lead transformational technology initiatives while making a measurable impact on operations and customer success, we'd love to meet you.

HSEQ Compliance:

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full‑time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $114000.00 per year - $139000.00 per year. Final compensation will be determined based on experience and skills and may vary from the abovementioned range.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to influence the market positively wherever we operate.