Transition and Engagement Coordinator

University Of Nebraska Omaha; Omaha, Northern (NE, KY); Hybrid; USD 47,000 - 52,000; Full time

Job summary

The Transition and Engagement Coordinator at University Of Nebraska Omaha supports adult and contemporary learners through onboarding, orientation, and engaged learning experiences.

Working within the Division of Continuing Studies, you will collaborate with academic advisors, create learner-facing communications, manage front-line support, and help optimize student success and persistence across the student lifecycle.

Qualifications

• 2-3 years of progressively responsible experience in customer service, student support, or program coordination.
• Demonstrated proficiency utilizing Microsoft Office applications.
• Experience working in higher education is preferred.

Responsibilities

• Provide high-touch support to prospective, newly admitted, returning, and current students as they navigate university processes and academic pathways.
• Collaborate closely with academic advisors and campus partners to ensure students receive timely, accurate, and coordinated support throughout their educational journey.
• Coordinate front-line student support services, including virtual and in-person inquiries, scheduling processes, and learner communications; assist with events and engagement initiatives.
• Contribute to division initiatives, projects, strategic planning efforts, and campus collaborations that support the mission of DCS.

Skills

Customer service

Student support

Program coordination

Tools

Microsoft Office

Job description

General Requisition Information

EEO Statement:

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its education programs or activities, including admissions and employment. The University prohibits any form of retaliation taken against anyone for reporting discrimination, harassment, or retaliation for otherwise engaging in protected activity. Read the full statement.

Job Title

Job Title Transition and Engagement Coordinator

Job Grade

Job Grade AS21S

Division

Division Academic Affairs

College/Dept

College/Dept Programs

Department

Department Division of Continuing Studies

Requisition Number

Requisition Number 2026-00330

FTE (full-time equivalency)

FTE (full-time equivalency) 100.00

Work Schedule

Work Schedule Monday - Friday 8:00 a.m. - 5:00 p.m.; occasional evenings and weekends

Does the position provide the opportunity to work Remotely/Telecommuting?

Does the position provide the opportunity to work Remotely/Telecommuting?

Does the position provide the opportunity to work Remotely/Telecommuting? No remote/telecommute opportunity

Appointment Term

Appointment Term 12- 12/12 months

Is this position essential personnel according to the inclement weather policy?

Is this position essential personnel according to the inclement weather policy? No

Pay Information

Pay Information 47,000-52,000

Pay Schedule

Pay Schedule Annually

FLSA Designation

FLSA Designation Exempt

Position Summary

The Transition and Engagement Coordinator serves as a key member of the Division of Continuing Studies ( DCS ) student support team, providing high-touch, learner-centered services that help adult and contemporary learners successfully navigate their educational journey. As a primary point of contact for prospective, newly admitted, and current students, this position helps create a welcoming, responsive, and supportive experience that reflects the mission and values of DCS .

The Transition and Engagement Coordinator supports student transition, onboarding, orientation, communication, and engagement efforts while collaborating closely with academic advisors and campus partners to ensure coordinated support throughout the student lifecycle. This position develops and maintains learner-facing communications, resources, and experiences; coordinates front-line student support services; assists with events and engagement initiatives; and contributes to continuous improvement efforts that enhance the student experience.

Through frequent interaction with learners and analysis of student questions, needs, and engagement patterns, the Transition and Engagement Coordinator identifies opportunities to improve processes, communication, and support services.

The successful candidate is organized, proactive, and service-oriented, with strong communication, relationship-building, and problem-solving skills, and a commitment to advancing student success, persistence, engagement, and satisfaction.

Job Duties

Responsibility Area:

Responsibility Area: Student Transition & Success Support

Duties:

Provide high-touch support to prospective, newly admitted, returning, and current students as they navigate university processes and academic pathways. Serve as a primary point of contact for learner questions and concerns, helping students understand next steps, access resources, and overcome barriers to enrollment and persistence. Collaborate closely with academic advisors and campus partners to ensure students receive timely, accurate, and coordinated support throughout their educational journey.

Percentage Of Time

Percentage Of Time 35

Essential Function: Yes

Responsibility Area:

Responsibility Area: Orientation, Communication, & Learner Engagement

Duties:

Coordinate and enhance onboarding, orientation, communication, and engagement efforts that support student success and connection to DCS . Develop, maintain, and improve learner-facing content, communications, and resources across multiple platforms. Use student feedback, engagement trends, and available data to identify opportunities to improve communication, increase student engagement, and create more seamless learner experiences.

Percentage Of Time

Percentage Of Time 35

Essential Function: Yes

Responsibility Area:

Responsibility Area: Student Experience Operations & Coordination

Duties:

Coordinate front-line student support services, including virtual and in-person inquiries, scheduling processes, and learner communications. Assist with planning and implementation of events, programs, and engagement activities that support recruitment, onboarding, persistence, and community building. Maintain accurate records and reporting related to student interactions, communications, and engagement efforts while identifying opportunities for process improvement.

Percentage Of Time

Percentage Of Time 20

Essential Function: Yes

Responsibility Area:

Responsibility Area: Departmental Support & Campus Engagement

Duties:

Contribute to division initiatives, projects, strategic planning efforts, and campus collaborations that support the mission of DCS . Participate in departmental and university activities, represent the needs of adult and contemporary learners, and support continuous improvement efforts that enhance the student experience and operational effectiveness of the division.

Percentage Of Time

Percentage Of Time 10

Essential Function: Yes

Required and Preferred Qualifications

Required Education

Required Experience

2-3 years of progressively responsible experience in customer service, student support, or program coordination. Demonstrated proficiency utilizing Microsoft Office applications.

Required License/Certification

NA

Required Additional Qualifications:

NA

Preferred Education

NA

Preferred Experience

Experience working in higher education, including working with adult, online, and/or transfer students. Experience coordinating orientation or onboarding, developing communications for students, and interpreting data.

Preferred License/Certification

Preferred Additional Qualifications:

Compliance Requirements

Credit Check

Credit Check No

Motor Vehicle Licensing Validity Check

Motor Vehicle Licensing Validity Check No

Pre-employment Physical Request and Assessment

Pre-employment Physical Request and Assessment No

Drug Screen

Drug Screen No

Supplemental Question

Required fields are indicated with an asterisk (*).

• * What is the highest level of education you have attained?
  • none
  • High School Diploma/GED
  • Associates Degree
  • Bachelors Degree
  • Master's Degree
  • Doctorate (PhD, MD,EdD, JD etc)
• * How many years of experience do you have in customer service, student support, or program coordination?
  • None
  • 1
  • 2
  • 3
  • 4
  • 5+