Financial Support Counselor

University Of Nebraska Omaha; Omaha, Northern (NE, KY); Hybrid; USD 36,000 - 49,000; Full time

Job summary

The Financial Support Counselor at University of Nebraska at Omaha reports to the Assistant Director for Support & Outreach within the Office of Financial Support and Scholarships. The role focuses on providing excellent customer service to current and prospective students and their families via counseling appointments, phone, front counter, email, and social media.

You will advise on financial aid processes, eligibility, costs and planning; participate in outreach and financial literacy events;

Qualifications

• Associate’s degree or equivalent required.
• At least one year in financial aid or higher education or customer service.
• Strong customer service and communication skills.

Responsibilities

• Counsel students and families on financial aid, costs and planning.
• Provide day-to-day customer service via phone, front counter, email, and social media.
• Meet with students and parents for counseling appointments.
• Screen Professional Judgment paperwork and prepare files for PJ committee discussions.
• Assist with FAFSA adjustments and aid awarding/processing.

Skills

Customer service

Financial aid counseling

Financial literacy outreach

Education

Associate’s degree or equivalent

Tools

PeopleSoft

Job description

The University of Nebraska at Omaha is an Equal Opportunity Employer, committed to preventing and eliminating discrimination against employees and prospective employees based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. The University of Nebraska at Omaha does not condone or tolerate discrimination. In support of this policy, the University has implemented employment programs to recruit, employ, and promote qualified individuals based solely on their knowledge, skills, abilities and talents. These factors, along with our commitment to recruit, assess and select all candidates/employees using job-related criteria, ensure fairness, equal evaluation, and treatment in our selection decisions and processes.

Job Title

Job Grade

Job Grade AS15H

Division

Division Institutional Effectiveness and Student Success

College/Dept

College/Dept Financial Support and Scholarship

Department

Department FS&S

Requisition Number

Requisition Number 2026-00283

FTE (full-time equivalency) 100.00

Work Schedule

Work Schedule M-F, 8 A.M - 5 P.M., but may vary

Does the position provide the opportunity to work Remotely/Telecommuting?

Does the position provide the opportunity to work Remotely/Telecommuting? No remote/telecommute opportunity

Appointment Term

Appointment Term 12- 12/12 months

Is this position essential personnel according to the inclement weather policy?

Is this position essential personnel according to the inclement weather policy? No

Pay Information

Pay Information $42,600

Pay Schedule

Pay Schedule Hourly

FLSA Designation

FLSA Designation Non-Exempt

Position Summary

The Financial Support Counselor reports to the Assistant Director for Support & Outreach and serves as a member of the Office of Financial Support and Scholarships customer service cluster. Primarily responsible for providing excellent customer service to current and prospective students and their families, by way of, counseling appointments, phone, front counter, email, and social media. The Financial Support Counselor will meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning. Responsible for various internal/external financial aid outreach activities and financial literacy efforts to include small/large group presentations. Team member also responsible for screening Professional Judgment (PJ) paperwork and preparing files for discussion in PJ committee meetings, and will help determine if FAFSA adjustments can be made and update the Student Information System (PeopleSoft) when necessary. Will also be responsible for financial aid awarding/processing of specialized student populations.

Job Duties

Responsibility Area:

Duties:

Meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning. Provide day-to-day customer service support via phone, front counter, email, social media, and face to face advising in the Office of Financial Support and Scholarships.

Percentage Of Time

Percentage Of Time 40

Essential Function: Yes

Responsibility Area:

Responsibility Area: Processing administrative tasks

Duties:

Responsible for processing the following, but not limited to: Short-term loans, residency, consortium, executive MBA & MIT , intercampus, study abroad, aviation, and Vocational Rehabilitation.

Percentage Of Time

Percentage Of Time 20

Essential Function: Yes

Responsibility Area:

Responsibility Area: Calculation and certification of aid

Duties:

Responsible for various other duties to include calculation of student aid packages, certification of miscellaneous forms (apartment lease agreements, etc.) and fall/spring/summer aid awarding/processing.

Percentage Of Time

Percentage Of Time 20

Essential Function: Yes

Responsibility Area:

Responsibility Area: Screen Professional Judgment paperwork

Duties:

Screen Professional Judgment (PJ) paperwork and prepare files for discussion in PJ committee meetings. Help determine if FAFSA adjustments can be made and update Student Information System (PeopleSoft) when necessary.

Percentage Of Time

Percentage Of Time 10

Essential Function: Yes

Responsibility Area:

Responsibility Area: Outreach activities

Duties:

Conduct various internal/external outreach and financial literacy information sessions for students and parents (i.e. group presentations).

Percentage Of Time

Percentage Of Time 10

Essential Function: Yes

Required and Preferred Qualifications

Required Education

Associate’s degree or equivalent

Required Experience

One year of financial aid, or one year related experience in higher education, or one year experience in customer service.

Required License/Certification

NA

Required Additional Qualifications:

NA

Preferred Education

NA

Preferred Experience

Preferred License/Certification

Preferred Additional Qualifications:

Compliance Requirements

Credit Check

Credit Check Yes

Motor Vehicle Licensing Validity Check

Motor Vehicle Licensing Validity Check No

Pre-employment Physical Request and Assessment

Pre-employment Physical Request and Assessment No

Drug Screen

Drug Screen No

Supplemental Question

Required fields are indicated with an asterisk (*).

• * What is the highest level of education you have attained?
  • none
  • High School Diploma/GED
  • Associates Degree
  • Bachelors Degree
  • Master's Degree
  • Doctorate (PhD, MD,EdD, JD etc)
• * Do you have at least one year of experience in customer service, financial aid, or higher education?
  • Yes
  • No