Transit Technology Operations Lead

City of Charlotte; Charlotte (NC); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Charlotte Area Transit System (CATS) is seeking an Operations Applications Supervisor to provide technical leadership and supervisory oversight for mission-critical transit software and operational technology applications. You will lead CAD/AVL (OnRoute), GIRO HASTUS, and fare collection technologies while coordinating with IT and operations teams to maintain 24/7 service.

Based in Charlotte, NC, you will supervise a team of application administrators and technicians, drive lifecycle management,

Qualifikationen

• Supervise Application Administrators and technical analysts.
• Establish ownership, priorities, and workloads.
• Provide technical direction during incidents; review resolutions.
• Mentor staff and support recruitment/onboarding.
• Ensure staff follow application security, incident, change, and release procedures.

Aufgaben

• Lead OnRoute administration, configuration, monitoring, and dispatch support to maintain reliable daily operations.
• Oversee application services, logs, performance, patches, upgrades, and production validation.
• Lead HASTUS administration, scheduling, data management, and vendor escalation.
• Provide technical and supervisory oversight for fare collection applications and interfaces with CAD/AVL.
• Coordinate integration and data exchange for HASTUS, OnRoute, fare systems, and other apps.
• Lead incident response and root-cause analysis for operational data and systems.
• Oversee patching, releases, testing, and change management workflows.

Kenntnisse

Supervisory leadership

Technical leadership

Application administration

Troubleshooting

Vendor coordination

Data management

API integration

Tools

OnRoute CAD/AVL

GIRO HASTUS

Fare collection systems

Jobbeschreibung

Charlotte Area Transit System (CATS) is seeking an Operations Applications Supervisor to provide technical leadership and supervisory oversight for mission-critical transit software and operational technology applications. You will lead CAD/AVL (OnRoute), GIRO HASTUS, and fare collection technologies while coordinating with IT and operations teams to maintain 24/7 service.

Based in Charlotte, NC, you will supervise a team of application administrators and technicians, drive lifecycle management,