Paratransit Field Operations Supervisor

City of Charlotte; Charlotte (NC); On-site; USD 58,000 - 83,000; Full time

Benefits offered by this job

Benefits package

Drug-free workplace

Job summary

The City of Charlotte’s Charlotte Area Transit System (CATS) is seeking a Paratransit Road Supervisor to oversee drivers and field operations, ensuring policy compliance and incident audits. This role directs day-to-day service delivery and maintains safety standards across the paratransit fleet.

Ideal candidates bring five years of paratransit experience, map literacy, reporting skills, and strong customer service.

Qualifications

• Five years of Paratransit experience.
• Knowledge of service area and ability to read a map.
• Ability to use a computer to generate reports and schedules.
• Ability to understand and interpret system operating rules, regulations, and policies.
• Knowledge of proper accident investigation procedures.
• Ability to speak clearly and concisely to understand others.
• Ability to use a two-way radio.
• Ability to make sound decisions.
• Excellent customer service skills and ability to work with others.
• Ability to operate hydraulic wheelchair lift system.
• Maintain DOT medical card and work flexible hours.

Responsibilities

• Monitoring operator schedules, daily attendance and recording of work.
• Monitor employee hours and process payroll reports.
• Perform annual reviews with operators based on their performance.
• Resolving customer complaints for both external and internal customers.
• Address field problems such as accidents, breakdowns, and delays.
• Maintaining a daily log of occurrences.
• Maintaining customer service goals as established by management.
• Supervisory duties including audits, feedback and training recommendations.
• Issuing written citation reports.
• Audits and inspects vehicles and facilities for safety.
• Communicates information via two-way radio from remote locations.
• Investigates and completes Accident/Incident Reports.
• Ensures drivers follow safety rules and regulations.
• Interacts with transit passengers and assists drivers and other Road Supervisors.
• Investigates unsafe locations and makes changes to resolve hazards.
• Maintains confidentiality of information.
• Assists drivers and supervisors with customer assistance and roadside problems.
• Maintains effective working relationships with drivers, supervisors, dispatchers, and maintenance staff.
• Prepares daily reports with basic writing skills.
• Seeks opportunities to increase customer satisfaction and strengthen relationships.
• Transport employees for Drug and Alcohol Program.
• Performs other duties as assigned.

Skills

Paratransit experience

Map reading

Report generation

Communication skills

Two-way radio

Decision making

Customer service

Safety procedures

Education

Associate degree in business management

CDL with P endorsement

Job description

The City of Charlotte’s Charlotte Area Transit System (CATS) is seeking a Paratransit Road Supervisor to oversee drivers and field operations, ensuring policy compliance and incident audits. This role directs day-to-day service delivery and maintains safety standards across the paratransit fleet.

Ideal candidates bring five years of paratransit experience, map literacy, reporting skills, and strong customer service.