Transit Service Writer

Eagle County Government; Vail (CO); Presencial; USD 42.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee housing available

Free bus pass

Tuition reimbursement

Flexible work arrangements

Wellness/health benefits

Descripción de la vacante

Eagle County Government is seeking a Transit Service Writer to bridge Fleet Services and Core Transit for vehicle maintenance and repair scheduling. You will manage work orders, coordinate with transit teams, and communicate effectively with customers throughout the repair process.

The role involves using FASTER and other systems, ensuring safe, efficient service while complying with county standards. A focus on organization and operational priorities supports public transit operations in the

Formación

• Minimum of 3 years in automotive repair facility or service advisor role.
• Valid driver’s license with a satisfactory motor vehicle record.
• Strong computer skills and experience managing digital work orders and records.

Responsabilidades

• Core Transit Liaison between Fleet Services and Core Transit regarding vehicle maintenance, repair scheduling, and priorities.
• Use FASTER to schedule service appointments, create work orders, track progress, and process charges/payments.
• Convey repair scopes, costs, and parts requirements to the Transit Supervisor.
• Address customer questions, coordinate additional work and costs, and manage grievances.
• Perform occasional light repairs or initial diagnostics while following safety procedures.

Conocimientos

Customer communication

Technical writing

Organizational skills

Computer skills

POS proficiency

Educación

ASE Certifications (Automotive, Medium/Heavy/Transit)

Herramientas

FASTER (CCG) fleet management software

New World Systems

Descripción del empleo

Are you a knowledgeable automotive or fleet service professional who excels at technical workflow management, customer communication, and shop organization? Eagle County Government is seeking a dedicated Transit Service Writer to serve as the liaison between Fleet Services and Core Transit regarding their vehicle maintenance and repair needs.

In this pivotal role, your daily work directly keeps local public transportation moving safely throughout the Eagle River Valley. If you thrive in a fast-paced environment where your mechanical understanding and organizational skills directly impact local transit, we want you on our team!

Salary range: $30.30/hr – $42.42/hr.

Schedule: Mon-Fri, 8am–5pm. Flexible work arrangements may be available.

Employee housing is available!

What You'll Do

• Core Transit Liaison (30%): Act as the main point of contact between Fleet Services and Core Transit personnel regarding vehicle maintenance, repair scheduling, and operational priorities.
• Work Order & Software Management (30%): Utilize FASTER fleet management software to schedule service appointments, create and process work orders, track job progress, calculate charges, and process payments.
• Technical Communication (20%): Convey critical details regarding repair scopes, costs, and parts requirements directly to the Transit Supervisor.
• Customer Relations & Grievance Resolution (15%): Address customer questions throughout the repair process, contact departments promptly regarding additional necessary work or extra costs, and manage complaints, returns, and service grievances with tact.
• Light Maintenance & Diagnostics (10%): Perform occasional light repairs or initial diagnostic evaluations while maintaining 100% adherence to safety procedures and county standards.

Required Qualifications

What You Bring to the Role

• Experience: Minimum of 3 years of experience in an automotive repair facility or service advisor/writer role (or an equivalent combination of education, training, and experience).
• Licensure: Valid driver’s license with a satisfactory motor vehicle record. Technical Communication: Ability to translate non-technical driver descriptions into accurate, clear technical language for mechanics and supervisors.
• Systems Proficiency: Strong computer skills, point-of-sale proficiency, and experience managing digital work orders and records.

Preferred Qualifications

• Certifications: Completion of a technical training program with ASE Certifications in Automotive, Medium/Heavy Truck, or Transit Bus.
• Software Knowledge: Hands-on experience with FASTER (CCG) fleet management software and New World Systems financial software.

Core Competencies

• Quality-Focused Self-Starter: High attention to detail with the ability to manage a multi-tasking workload and meet strict deadlines under pressure.
• Conflict Resolution: Patient disposition with excellent interpersonal and communication skills to handle customer grievances and collaborate across departments.
• Adaptability: Skilled at organizing resources, handling frequent interruptions, and exercising independent judgment within established guidelines.

Culture & Benefits

• Why is Eagle County recognized as a Best Place to Work in 2022? Culture of flexibility and support for mental health / wellness. Check out more awards here.
• Purpose! A modern, values-driven workplace with more than 550 employees embracing a welcoming culture, supportive leaders and an organization focused on our mission: Creating a Better Eagle County for All.
• Learning organization focused on professional development opportunities, FREE CMC classes and Tuition reimbursement.
• Future-focused with our Strategic Plan on improving housing, climate change and more.
• As a certified healthy workplace, our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements, paid volunteer time, and daytime fitness classes/bike rides.

Great benefits! See the details

• Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employee only)
• Wellness program where you can earn cash or extra days off
• 15 paid holidays
• Paid time off (starting at 12 days) and additional medical leave
• Paid volunteer hours
• 8% (dollar-for-dollar match) retirement plan
• Free classes at Colorado Mountain College
• Eagle County University classes (internal training)
• Tuition reimbursement programs
• Bilingual Pay Incentive
• Free bus pass and more