Vehicle Titling & Licensing Specialist I OR II- El Jebel

Eagle County Government; Vail (CO); On-site; USD 73,068,000 - 98,628,000; Full time

Benefits offered by this job

Medical, dental, vision

Tuition reimbursement

Wellness program

Paid holidays

PTO and leave

Job summary

Eagle County Government is seeking a Vehicle Titling & Licensing Specialist I or II to handle title and registration transactions, record public documents, and assist with marriage licenses. The role requires understanding of Colorado statutes and excellent customer service.

The position may support election services during peak periods and offers a path for growth based on experience. Applicants should have relevant education and experience, including proficiency in Microsoft Office and the

Qualifications

• Associate’s or Bachelor’s degree in Business or paralegal certificate preferred.
• 2+ years in rules interpretation, data entry, cash management and customer service.
• 4 years in related roles preferred for Specialist I; 1.5+ years for Specialist II.
• Proficiency with Microsoft Office and Google applications; ability to learn new software.

Responsibilities

• Verify SVIDs and residency requirements for vehicle registrations.
• Process motor vehicle titles, registrations, and related documents.
• Assist with voter services during elections as needed.
• Record, index, and preserve public documents per statutes and policies.
• Provide accurate information and courteous service to customers in person, by phone, and email.

Skills

Typing 45 wpm

MS Office

Bilingual EN/ES

Education

Associate/Bachelor in Business

Paralegal certificate

Tools

MS Excel

Google Apps

Job description

Eagle County Government is hiring one Vehicle Titling & Licensing Specialist I OR II. The position offer will be based on experience, knowledge, skills and abilities.

Hiring Ranges:

• Specialist I: $25.50-$29.96. The maximum pay for this position is $34.42.
• Specialist II: $27.46-$32.96. The maximum pay for this position is $38.45.

The Vehicle Titling & Licensing Specialist I OR II is responsible for direct customer service and fulfillment of all Motor Vehicle Title and Registration transactions in accordance with Colorado Revised Statutes and Clerk office policies. They professionally communicate applicable laws and procedures, recommend solutions, and collect statutory Motor Vehicle revenue due to state and local tax jurisdictions on each vehicle transaction.

This specialist is also responsible for accurately recording, indexing, searching, and preserving permanent public documents in accordance with Colorado Revised Statutes and Clerk’s Office Policies. Additionally, this role involves issuing marriage licenses.

This position is highly complex and requires a minimum of one year of hands‑on and back‑office training to become competent with a majority of responsibilities and functions. This position also assists with election and voter services during election periods.

Essential Duties – (Applicable For Both Positions):

• Examine and verify valid forms of Secure and Verifiable Identification (SVID) from all United States, U.S. territories and foreign countries; understand residency requirements for vehicles to be registered in Eagle County
• Examine and verify all documentation required to complete motor vehicle transactions inclusive of, but not limited to: title and registration applications, sales tax receipts, Colorado titles, out-of-state and out-of-country titles and registrations, joint tenancy forms, manufacturers statements of origin, dealer bills of sale, certified and regular VIN inspections, insurance certificates, Colorado Department of Revenue forms, private and public mortgage papers, affidavits, death certificates and powers of attorney
• Understand the different requisites for transferring ownership of out-of-state or out-of-country vehicles to Colorado; know how to use Polk books to evaluate and identify valid and fraudulent titles from all United States, U.S territories and foreign countries
• Accurately process motor vehicle titles by confirming that correct seller and buyer assignments, odometer disclosures, SVIDs and various supporting documents are included in the completed application
• Process duplicate, salvage, rebuilt from salvage, abandoned vehicle, off-highway, special mobile machinery, low speed electric vehicle and rebuilders title transactions; understand and communicate the various and multiple forms, procedures and costs involved in successfully obtaining a title
• Assist customers in acquiring titles when original titles are not available through the bonding or in lieu of bonding procedures
• Help customers transfer ownership of a vehicle after a death using various legal documents such as powers of attorney, small estates affidavits, letters of testamentary and death certificates
• Perform vehicle inspections for the verification of vehicle identification numbers (VINs) for the processing of license plate and/or title transactions; issue "homemade trailer ID" numbers for trailers that do not have VINs
• Issue temporary vehicle registration permits to new owners of vehicles, ensuring the proper collection of sales taxes; understand when temporary permits can and cannot be extended
• Issue and renew specifically numbered license plates, year tabs and month tabs from office inventory with great precision to ensure correct plates numbers, plate types and stickers are assigned accurately to all vehicles
• Facilitate the correct application and issuance of over 150 types of specialty license plates using a "print on demand" process that produces a plate sent directly to the customer
• Assist customers in understanding the application process and possible fees for personalized plates, disabled plates, military plates and other specialty products
• Provide prompt, professional, and grammatically correct responses to complex customer inquiries by phone, by email, and in-person
• Execute proper opening, closing, cash handling and deposit procedures
• Complete daily back-office work, including but not limited to online transactions, mail transactions, and title maintenance duties
• Assist with voter services as needed during election periods
• Serves the community by demonstrating Eagle County Government mission and core values and following relevant policies and procedures.
• Other duties as assigned
  • Assist with voter services as needed during election periods
  • Records various documents submitted by attorneys, title companies, surveyors, municipalities and the general public according to the Colorado Constitution and Statutes
  • Uses highly-specialized departmental software to scan, index, and complete the recording of documents
  • Issues Marriage and Civil Union Licenses according to statutory requirements

Qualifications For Specialist I

Education, Experience, Licensure, Certification, Or Registration:

• Associate’s Degree, Bachelor’s degree in Business or paralegal certificate preferred
• Two years of proven success in a position related to the interpretation and application of complex rules and regulations, data entry, financial management, cash management, and customer service or any combination of education and experience that produces the required knowledge, skills and abilities
• Four years of proven success in a position related to the interpretation and application of complex rules and regulations, data entry, financial management cash management, and customer service preferred
• Above average Microsoft Office Suite, Google and email knowledge; proven capability to learn new and complicated software programs preferred
• Valid drivers license preferred

Skills & Abilities

• Must be able to type 45 words per minute.
• Proficient in Microsoft Office Suite (Word, Excel) and Google applications.
• Excellent customer service skills; ability to remain calm and focused in stressful situations.
• Strong organizational skills, with the ability to set priorities and meet deadlines with minimal direction.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Bilingual skills (English/Spanish) are desirable.

Qualifications For Specialist II

Education, Experience, Licensure, Certification, or Registration:

• Associate’s Degree, Bachelor’s degree in Business or paralegal certificate preferred
• At least 1.5 years of proven success in the Vehicle Titling & Licensing Specialist I position, inclusive of the Essential Functions of the role as well as the Knowledge, Skills and Abilities required of the position. (1.5 years in the Tech I position is the minimum amount of time someone might have the knowledge, skills and abilities for this position, however it may take longer).
• Above average Microsoft Office Suite, Google and email knowledge; proven capability to learn new and complicated software programs preferred
• Valid drivers license preferred

Skills & Abilities

• All skills required for the Specialist I position.
• Maintains consistent enthusiasm and patience for mentoring, training, and supporting Specialist I teammates.
• Proven ability to handle customer dissatisfaction and combative situations in a tactful, clear, and courteous manner.
• Demonstrates exceptional reliability, punctuality, and commitment.
• Able to stoop, stand, and/or sit for extended periods and handle objects weighing 40 pounds or less.

Culture & Benefits

• Why is Eagle County recognized as a Best Place to Work in 2022? Culture of flexibility and support for mental health / wellness.
• Purpose! A modern, values-driven workplace with more than 550 employees embracing a welcoming culture, supportive leaders and an organization focused on our mission: Creating a Better Eagle County for All.
• Learning organization focused on professional development opportunities, FREE CMC classes and Tuition reimbursement.
• Future focused with our Strategic Plan on improving housing, climate change and more.
• As a certified healthy workplace, our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements, paid volunteer time, and daytime fitness classes/bike rides.

Great benefits!

• Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employee only)
• Wellness program where you can earn cash or extra days off
• 15 paid holidays
• Paid time off (starting at 12 days) and additional medical leave
• Paid volunteer hours
• 8% (dollar-for-dollar match) retirement plan
• Free classes at Colorado Mountain College
• Eagle County University classes (internal training)
• Tuition reimbursement programs
• Bilingual Pay Incentive
• Free bus pass and more

Relocation & Housing Information