Transit Scheduler – OTP & Route Optimizer

MV Transportation; Phoenix (AZ); On-site; USD 42,000 - 65,000; Full time

Job summary

MV Transportation in Phoenix, AZ is seeking a Scheduler to optimize service requests with Trapeze Scheduling, creating initial routes and then refining for on-time performance. The role focuses on maximizing OTP and meeting customer expectations through precise route planning.

Ideal candidates will have at least 1 year of Trapeze experience, strong area knowledge, and the ability to work independently while coordinating with dispatch, operations, and payroll duties as needed.

Qualifications

• Minimum of one (1) year experience using Trapeze in a scheduling environment.
• Excellent knowledge of the surrounding area.
• Ability to work independently.
• Ability to multi-task and prioritize work assignments.
• Basic computer skills and ability operate Microsoft Office programming.
• Ability to communicate effectively and working coordination with other departments is critical.
• High School diploma or equivalent.
• Must have excellent customer services skills.

Responsibilities

• Research and analyze scheduled trip requests using the Trapeze Scheduling software.
• Match trip requests to a route that will ensure timely pick-up from origin or arrival to destination.
• Analyze batched trip to ensure they are optimized to on the assigned route.
• Research and correct schedule violations breach of on-board violations, incorrect vehicle capacities, and trips that requested outside of the defined service area.
• Ensure that at the end of the scheduling process, OTP goals are reached, and route schedules are adequate to allow for timely performance.
• Perform various dispatching duties as assigned.
• Perform various payroll duties as assigned.

Skills

Independent work

Multitasking

Communication skills

Customer service

Attention to detail

Time management

Education

High School diploma or equivalent

Tools

Trapeze Scheduling

Microsoft Office

Job description

MV Transportation in Phoenix, AZ is seeking a Scheduler to optimize service requests with Trapeze Scheduling, creating initial routes and then refining for on-time performance. The role focuses on maximizing OTP and meeting customer expectations through precise route planning.

Ideal candidates will have at least 1 year of Trapeze experience, strong area knowledge, and the ability to work independently while coordinating with dispatch, operations, and payroll duties as needed.