Reservationist/CSR (Part-Time)

Transdev North America; New Carrollton (MD); On-site; USD 27,552 - 46,177; Part time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Opportunities for career growth

Job summary

A transportation company in New Carrollton is seeking a part-time Reservationist/CSR to handle customer calls and schedule transportation. Ideal candidates should have a high school diploma, experience in customer service, and strong communication skills. Compensation ranges from $20.00 to $33.52 per hour, with a comprehensive benefits package available.

Qualifications

• 2 years of reservationist or customer service experience.
• Ability to work shifts or flexible schedules as needed.
• Subject to DOT drug testing and physical if applicable.

Responsibilities

• Answer customer calls and input ride information using a computerized scheduling system.
• Enter new customer information and changes into the system.
• Create daily route maps of the reservations for the drivers.

Skills

Customer service orientation

Excellent communication skills

Data entry skills

Computer literacy

Education

High school diploma or GED

Job description

Overview

Reservationist/CSR (Part-Time) at Transdev North America. Location: New Carrollton, MD. The role focuses on intercepting customer calls and scheduling transportation. We are seeking friendly, customer service‑oriented individuals who are dedicated to safety.

Compensation and Benefits

• CBA Position: Eligible under the Collective Bargaining Agreement
• Pay: $20.00 - $33.52 per hour (Union pay scale). Starting pay $20.00 with progression to $33.52 over 7 years.
• Benefits: Comprehensive benefits package, paid time off, and opportunities for career growth and advancement.
• Paid Sick Leave: Part-time employees may be eligible for up to 40 hours yearly based on hours worked.

Key Responsibilities

• Answer customer calls and input ride information using a computerized scheduling system.
• Enter new customer information and changes into the system.
• Perform data entry into spreadsheets and databases.
• Communicate late vehicle service and verify “No Shows” with customers.
• Resolve service-related complaints.
• Create daily route maps of the reservations for the drivers.
• Other duties as required.

Qualifications

• High school diploma or GED required.
• 2 years of reservationist or customer service experience.
• Computer literate.
• Excellent communication and listening skills.
• Ability to work shifts or flexible schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 prohibits Schedule I drugs, including cannabis.

Physical Requirements

• Indoor work in air‑conditioned or well‑ventilated facilities.
• Prolonged sitting and computer use (up to 6–9 hours per day).
• Effective communication in person, by phone, and in writing.
• Office or cubicle environment with a telephone and computer.
• Push/pull up to 50 pounds; lift up to 50 lbs with or without assistance; occasional bending, kneeling, or crouching to access files or equipment.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Transdev complies with federal and state disability laws and will provide accommodations for applicants or candidates with disabilities upon request.

Policies

• Drug-free Workplace: Applicants must be eligible to work in the United States without sponsorship now or in the future and must pass a pre‑employment drug screen.
• Reasonable accommodations may be made for applicants with disabilities during the application process.

About Transdev

Transdev U.S. operates transportation systems across the country and employs thousands of people in multiple locations. For more information, visit www.TransdevNA.com.

The statements herein describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities, duties, and skills required. The physical demands described are representative of those that must be met to successfully perform the essential functions of the job. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.