Reservations Supervisor - Lead, Coach & Optimize Service

Transdev North America; New Carrollton (MD); On-site; USD 33,062 - 35,128; Full time

Benefits offered by this job

Vacation

Sick days

401(k) retirement plan

Medical, dental, and vision insurance

Job summary

Transdev North America is looking for a Reservations Manager in New Carrollton, MD. Responsibilities include administrative support, monitoring staff performance, and fostering a positive working environment. Candidates should have a high school diploma, customer service experience, and strong organizational skills.

The position offers competitive compensation of $24.00 to $25.50 per hour along with benefits like vacation, holidays, and a 401(k) retirement plan. Join a team dedicated to safety and service excellence.

Qualifications

• 2 years of customer service and call center experience, preferably in a supervisory role.
• Ability to support the Lead Reservationists in daily operations.
• Proficiency in conflict resolution and effective communication.

Responsibilities

• Assist Reservations Manager in administrative tasks and monitor staff performance.
• Contribute to training, coaching, and supervision of reservationists.
• Manage scheduling and maintain quality assurance of reservations.

Skills

Customer service

Administrative skills

Conflict resolution

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Trapeze

Job description

Transdev North America is looking for a Reservations Manager in New Carrollton, MD. Responsibilities include administrative support, monitoring staff performance, and fostering a positive working environment. Candidates should have a high school diploma, customer service experience, and strong organizational skills.

The position offers competitive compensation of $24.00 to $25.50 per hour along with benefits like vacation, holidays, and a 401(k) retirement plan. Join a team dedicated to safety and service excellence.