Quality and Safety Manager

Via; Texas; On-site; USD 29,000 - 32,000; Full time

Job summary

Via in Texas seeks a Quality & Safety Manager to supervise drivers, oversee safety performance, and uphold service standards across our transit operations. This is an in-person role, with field work five days a week, including weekends.

You will lead coaching, incident response, and training programs to ensure DOT compliance and exceptional rider experiences. In this position you will collaborate with the Field Manager to design and deliver hands-on safety training, monitor on‑the‑road

Qualifications

• Experience in transit supervision or transportation management.
• Proven leadership and mentorship abilities.
• Knowledge of DOT regulations and safety standards is a plus.

Responsibilities

• Conduct on-the-road supervision, including ride-alongs, to ensure safety and service standards.
• Monitor driver interactions and coach on safety protocols.
• Partner with Field Manager to provide continuous training.
• Deliver hands-on coaching on safety practices and customer service expectations.
• Lead post-accident protocols as DER for DOT compliance.
• Serve as primary contact for urgent operational issues.
• Review complaint reports and training session documentation.
• Conduct training needs assessments and implement improvements.
• 85% on-the-road supervision, 15% training and administrative duties.

Skills

On-road supervision

Driver coaching

DOT compliance

Safety training

Leadership

Communication

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Quality & Safety Manager you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence.

**This is an in-person position with the expectation that you will be in the field 5 days per week weekend included**

What You’ll Do:

• Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
• Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
• Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
• Deliver hands-on coaching on best practices, safety procedures, and service expectations.
• Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.
• Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.
• Review and assess complaint reports, driver feedback, and training session documentation.
• Conduct training needs assessments and implement necessary improvements.
• 85% on-the-road supervision, 15% training and administrative duties.

Who You Are:

• Experience in transit supervision, transportation management, or a similar field preferred.
• Strong leadership skills with the ability to mentor and guide drivers.
• Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.
• Strong communication skills for effective feedback delivery and conflict resolution.
• Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary: $21-23 / hour

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.