Transit Passenger Support Specialist

San Diego Metropolitan Transit System (MTS); San Diego (CA); On-site; USD 29,000 - 32,000; Part time

Job summary

San Diego Metropolitan Transit System (MTS) is seeking a Passenger Support Representative to assist the public in a customer-facing role. The position supports staff during events, helps at transit stations, and operates ticket vending machines while maintaining professionalism and a positive attitude.

The role requires strong customer service skills, the ability to handle cash accurately, and the flexibility to work varying shifts in outdoor and indoor environments.

Qualifications

• Minimum age 18 with a high school diploma or GED or equivalent vocational training.
• Bilingual skills in English/Spanish are preferred.
• Must pass pre-employment physical, drug screen and background check.

Responsibilities

• Provides general passenger assistance in a friendly and professional manner.
• Gives accurate information regarding ticket purchases and route information to the general public.
• Assists customers using the MTS ticket vending machines, mobile ticketing application, and fare validation equipment.
• Sells various types of transit fare tickets to the general public.
• Makes timely and accurate change for transit fare ticket purchases.
• Represents MTS at community outreach events in a positive and professional manner.
• Maintain an understanding of regional fare policies and MTS initiatives.
• Assists with special projects as needed.

Skills

Customer service

Cash handling

Communication

Bilingual English/Spanish

Education

High school diploma or GED

Job description

San Diego Metropolitan Transit System (MTS) is seeking a Passenger Support Representative to assist the public in a customer-facing role. The position supports staff during events, helps at transit stations, and operates ticket vending machines while maintaining professionalism and a positive attitude.

The role requires strong customer service skills, the ability to handle cash accurately, and the flexibility to work varying shifts in outdoor and indoor environments.