Transit Customer Service Specialist — Training & Growth

Kinsley Power Systems; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

PSTA is seeking a Customer Service Representative to provide accurate information and exceptional service at call centers and front desk locations. The role involves answering phones, selling fare products, and guiding customers on routes and Mobility on Demand.

The successful candidate will handle cash transactions, operate POS systems, and assist customers with limited English proficiency using Language Line Solutions. A high school diploma and one year of public-facing experience are expected.

Qualifications

• High school diploma or GED with training in telephone techniques or customer service.
• One year of experience in customer service, receptionist, or call center roles with public contact.
• Bilingual English/Spanish is a plus; equivalent combinations may be considered.

Responsibilities

• Answer phones and give detailed information to the public about using the bus system; read maps and utilize Google Maps to give directions.
• Process and sell fare cards, including discounted fare products, and process transactions according to procedures.
• Provide routes, schedules and Mobility on Demand information to customers; assist limited English proficiency using Language Line Solutions.
• Receive and document customer complaints, route to appropriate department for investigation, and resolve when possible.
• Stay informed on service changes; communicate with Transportation Department about detours and equipment issues.
• Cover Front Desk duties as needed; perform other duties as assigned.

Skills

Customer service

Multiline phone systems

Data entry

Cash handling

Bilingual English/Spanish

Education

High school diploma or GED

Training in telephone techniques or customer service

Tools

POS systems

Language Line Solutions

Google Maps

Job description

PSTA is seeking a Customer Service Representative to provide accurate information and exceptional service at call centers and front desk locations. The role involves answering phones, selling fare products, and guiding customers on routes and Mobility on Demand.

The successful candidate will handle cash transactions, operate POS systems, and assist customers with limited English proficiency using Language Line Solutions. A high school diploma and one year of public-facing experience are expected.