Transit & Outreach Student Assistant (Federal Work Study)

Centro Escolar University; San Jose (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

Centro Escolar University is seeking a part-time Student Services Associate to greet visitors, assist with inquiries, and coordinate outreach activities. The role emphasizes confidentiality, strong communication, and collaboration with multiple campus departments.

You will manage data entry, travel guidance for students, and support marketing efforts across social media and email communications. This position offers flexible hours and a dynamic campus environment.

Qualifications

• Ability to work effectively and efficiently in a diverse university environment.
• Capacity to work independently with minimal supervision while maintaining confidentiality and professionalism.
• Excellent oral and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency with Microsoft Excel and Google Workspace applications.
• Consistent professionalism and a positive attitude when interacting with students, faculty, staff, and the public.

Responsibilities

• Greet and assist visitors in person, by phone, and via email courteously and professionally.
• Respond to customer inquiries and complaints by identifying issues, providing appropriate solutions, and ensuring timely resolution.
• Handle sensitive documents with discretion and maintain confidentiality policies and regulations, including FERPA.
• Maintain departmental records and perform data entry and updates as needed.
• Organize department files, maintain a clean office environment, and monitor office and promotional inventory supplies.
• Provide transportation information and travel planning guidance to students, promoting alternatives to driving alone.
• Collaborate with internal departments and external agencies on events and program coordination.
• Assist in developing, implementing, and evaluating marketing strategies, outreach campaigns, and special projects.
• Participate in and help coordinate outreach activities, representing the department through event planning, presentations, and tabling.
• Support the promotion of annual commute surveys and assist in soliciting prize donations from local businesses.
• Assist in creating and planning social media content and digital outreach efforts.
• Draft written communications, including campus-wide emails and promotional messages.
• Participate in all staff meetings and regular one-on-ones with supervisors.

Skills

Communication skills

Written communication

Problem solving

Public speaking

Team collaboration

Discretion/confidentiality

Tools

Microsoft Excel

Google Workspace

Instagram

Canva

Job description

Centro Escolar University is seeking a part-time Student Services Associate to greet visitors, assist with inquiries, and coordinate outreach activities. The role emphasizes confidentiality, strong communication, and collaboration with multiple campus departments.

You will manage data entry, travel guidance for students, and support marketing efforts across social media and email communications. This position offers flexible hours and a dynamic campus environment.