Transit Operations Supervisor - Real-Time Service Control

RTD; Denver (CO); On-site; USD 71,000 - 100,000; Full time

Job summary

Regional Transportation District (RTD) is seeking a safety-conscious supervisor to oversee bus operations and support real-time service control. The role coordinates with the Regional Operations Center, responds to incidents, and ensures on-time performance while maintaining customer trust and safety.

Applicants should have a High School diploma, 2+ years in bus operations, and a CDL with Passenger Endorsement; successful candidates will join a team committed to diversity, safety, and reliable

Qualifications

• Supervise bus operators, including training, coaching, performance management, and ensuring equitable treatment.
• Oversee daily bus operations by resolving operational issues, supporting operators, and ensuring safe, reliable service delivery.
• Investigates accidents, incidents, disputes, disturbances, and customer complaints as assigned and in conjunction with dispatch and reschedules buses due to these disruptions in service.
• Maintain real-time communication with the Regional Operations Center to coordinate service adjustments and relay critical information.
• Respond to service disruptions and emergencies, implementing operational solutions such as single-tracking, bus bridges, and medical response coordination.

Responsibilities

• Ensure compliance with bus operating rules, policies, procedures, and federal regulations, including conducting fit-for-duty observations.
• Perform hazard analyses, safety assessments, and service reliability evaluations; monitor construction impacts and recommend operational adjustments.
• Document incidents and operational decisions and prepare reports for safety, compliance, and performance improvement reviews.
• Conduct inspections of stations, platforms, yards, and facilities to ensure safety, cleanliness, and operational readiness.
• Support customer service by assisting passengers, monitoring rider behavior, and ensuring adherence to agency rules and standards.
• Collaborate with internal departments, participate in committees, and support cross-functional initiatives to enhance rail operations and service performance.

Skills

Supervising staff

Training & coaching

Customer service

Communication

Safety & compliance

Education

High school diploma or equivalent

CDL with Passenger Endorsement

Valid Colorado driver’s license

Job description

Regional Transportation District (RTD) is seeking a safety-conscious supervisor to oversee bus operations and support real-time service control. The role coordinates with the Regional Operations Center, responds to incidents, and ensures on-time performance while maintaining customer trust and safety.

Applicants should have a High School diploma, 2+ years in bus operations, and a CDL with Passenger Endorsement; successful candidates will join a team committed to diversity, safety, and reliable