Supervisor, Transit & Support Systems (Bus)

RTD; Denver (CO); On-site; USD 71,000 - 100,000; Full time

Job summary

Regional Transportation District (RTD) in Denver seeks an Operations Supervisor to oversee bus operations, coordinate real-time service, and support safety and compliance. You will train operators, resolve disruptions, and partner with ROC to sustain on-time performance.

The role emphasizes incident investigation, customer service, and cross‑functional collaboration to enhance service reliability and regulatory adherence.

Qualifications

• High school diploma or equivalent.
• Two years in bus operations or related support function.
• CDL with Passenger Endorsement and valid Colorado license where applicable.

Responsibilities

• Supervise bus operators, including training, coaching, and performance management.
• Oversee daily bus operations and ensure safe, reliable service delivery.
• Investigate incidents and coordinate reschedules with dispatch.
• Maintain real-time comms with Regional Operations Center.
• Respond to disruptions with operational solutions and safety measures.
• Ensure compliance with rules, procedures, and federal regulations.
• Document incidents and prepare reports for reviews.
• Inspect stations and facilities for safety and readiness.
• Support customer service and enforce agency rules.

Skills

Supervising staff

Operations coordination

Incident response

Real-time decision making

Customer service

Safety compliance

Communication

Documentation

Problem solving

Education

High school diploma or equivalent

CDL with Passenger Endorsement

Job description

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits (RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

This position reports to the Assistant Manager, Operations and supervises bus operators and supports the safe, efficient, and reliable operation of bus transit services. Working closely with the Regional Operations Center (ROC), the role coordinates real‑time service control, responds to incidents, and ensures on‑time performance while maintaining strong communication between ROC staff and Operators. Responsibilities include monitoring system performance, making operational decisions to optimize service reliability, and supporting incident management to minimize disruptions. The position ensures compliance with operational and regulatory requirements, promotes positive customer experience, and collaborates on union‑related matters to maintain a productive work environment. A strong commitment to safety and professional conduct is essential in all aspects of the role. This is a safety sensitive position subject to the rules and regulations of the RTD drug and alcohol policy.

Essential

• Supervise bus operators, including training, coaching, performance management, and ensuring equitable treatment.
• Oversee daily bus operations by resolving operational issues, supporting operators, and ensuring safe, reliable service delivery.
• Investigates accidents, incidents, disputes, disturbances, and customer complaints as assigned and in conjunction with dispatch and reschedules busses due to these disruptions in service. When investigating accidents, incidents, and potential substance abuse problems, assesses ability of operators to continue in service. Evaluates the severity of an accident scene and determines if the deployment of additional resources is required.
• Maintain real‑time communication with the Regional Operations Center to coordinate service adjustments and relay critical information.
• Respond to service disruptions and emergencies, implementing operational solutions such as single‑tracking, bus bridges, and medical response coordination.
• Ensure compliance with bus operating rules, policies, procedures, and federal regulations, including conducting fit‑for‑duty observations.
• Perform hazard analyses, safety assessments, and service reliability evaluations; monitor construction impacts and recommend operational adjustments.
• Document incidents and operational decisions and prepare reports for safety, compliance, and performance improvement reviews.
• Conduct inspections of stations, platforms, yards, and facilities to ensure safety, cleanliness, and operational readiness.
• Support customer service by assisting passengers, monitoring rider behavior, and ensuring adherence to agency rules and standards.
• Collaborate with internal departments, participate in committees, and support cross‑functional initiatives to enhance rail operations and service performance.

Other

• All job-related duties as assigned.

Qualifications

• High school diploma or equivalent.
• One year in transit operations, maintenance, schedule making, or a related support function. Must possess a valid driver’s license.
• Minimum of two (2) years of progressively responsible experience in bus operations. Experience must include working directly with operations staffand supporting safe and reliable vehicle operations.
• Must be able to pass Division of Services for People with Disabilities (DSPD) background screening. This screening includes but may not be limited to: fingerprint-based checks of national crime information databases, and/or state child abuse and elder abuse registries for offenses that may impact the ability of the applicant to have unsupervised contact with vulnerable populations.
• Possession of current/valid or ability to obtain a CDL with Passenger Endorsement issued by Colorado. Must have a valid Colorado driver's license or the ability to obtain one within 90 days of hire. No DUI, DWI, or Reckless Driving violations in the past 5 years.

Knowledge, Skills And Abilities

• Knowledge of transit routes, service structures, operating practices, and work rules.
• Understanding safety standards, hazard analyses, emergency response procedures, and service restoration practices.
• Knowledge of scheduling, reroutes, stop locations, and service delivery adjustments.
• Proficient in assessing service reliability, identifying hazards, and monitoring construction or operational impacts.
• Understanding of drug and alcohol testing requirements and compliance standards.
• Proficient in supervising staff, providing training and coaching, and applying performance management and disciplinary processes.
• Ability to deliver strong customer service and ensure compliance with rider rules and codes of conduct.
• Proficient in collaboration, cross‑functional teamwork, and effective communication across departments.
• Ability to implement leader standard work focused on safety, reliability, and customer experience. Proficient in resolving service‑related challenges and making timely decisions during degraded or emergency operations.
• Ability to ensure operational adherence to legal, regulatory, and collective bargaining requirements. Proficient in accurate documentation, record keeping, data entry, and operational reporting.
• Strong problem‑solving abilities and the capacity to identify operational issues early and implement corrective actions.
• Ability to evaluate and recommend adjustments to routes, stops, layovers, and schedules to improve service performance.
• Ability to determine the need for post‑accident drug and alcohol testing in accordance with policy.

Other

An equivalent combination of education, experience, knowledge, skills, abilities.

Working Environment and Physical Requirements

• Worker is subject to varying inside and/or outside temperatures, which may include extreme heat (temperatures above 100 degrees) or extreme cold (temperatures below 32 degrees).
• Work is performed both inside and outside. Subject to weather.
• Must work under hazardous conditions including high places, chemical exposures, electrical current, moving machinery, exposure to blood, etc.
• The worker is subject to fumes, odors, dusts, gases, poor ventilation, etc., which affect the skin or respiratory system.
• The ability to independently travel between multiple locations as required by operational needs.

Career Map

Based on job performance, experience, education and position availability the next step on the career map for this position may be: Assistant Manager, Operations

Pay Range

$71,043.00 - $100,348.50 Annual

EEO Policy and ADA Accommodations

RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre‑employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at [e-mail], or the Talent Acquisition team [e-mail].

To learn more or see our EEO policy, please visit our EEO page at: https://www.rtd-denver.com/open-records/reports-and-policies/eeo-policy

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting. Starting salary is based on the candidate’s relevant and verified education, training and work experience. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.