Transit Operations Supervisor (Grade 12/Step 5) (2nd Shift)

City of Huntsville, AL; Huntsville (AL); On-site; USD 55,000 - 85,000; Full time

Job summary

The City of Huntsville’s Public Transit Department invites qualified applicants to apply for the Transit Operations Supervisor position. This supervisory role directs bus operators, paratransit operators, and dispatchers to ensure safe, on-time, and customer-friendly service across routes and paratransit operations.

Qualifications include a high school diploma or GED with five years of transit experience and a CDL with Passenger Endorsement to be obtained within six months of hire.

Qualifications

• High school diploma or GED with at least five years’ transit experience.
• Experience supervising multiple operators or dispatchers preferred.
• Must obtain and maintain CDL with Passenger Endorsement within 6 months.

Responsibilities

• Supervise, train, direct, coach, and assist bus operators, paratransit operators, and dispatchers.
• Coordinate daily routes and scheduling to ensure coverage and on-time service.
• Escalate and resolve customer issues in accordance with policies.

Skills

Supervisory experience

Training

Routing coordination

Customer service

Safety focus

Education

High school diploma or GED

Job description

THE CITY OF HUNTSVILLE’S PUBLIC TRANSIT DEPARTMENT WANTS YOU!

The City of Huntsville’s Public Transit department is seeking qualified applicants to fill our

Transit Operations Supervisor position(s).

Exciting Career Opportunities for Smart and Talented People.

Come join our growing Public Transit Team!

About our Department:

The goal of the Public Transit Department is to provide adequate and efficient community transportation services for the general public. Fixed Route Bus Service on 12 routes and 45 employees.

Transit Operations Supervisor at a Glance:

This is a supervisory role responsible for training, directing, coaching, and assisting bus operators, paratransit operators, and dispatchers to ensure safe, on-time, and customer-friendly fixed route bus service, special event transportation, and paratransit service for the elderly and disabled. Work involves answering questions, making operational decisions, and directing to ensure correct policies, procedures, and practices are followed. The incumbent will be the first level of escalation for difficult customer issues. Coordinates daily routes for assigned bus operators. Assigns vehicles and coordinates scheduling to ensure adequate route coverage for service runs.

Qualifications and Necessary Special Requirements:

High school diploma from a school accredited by a regional accrediting agency recognized by the U.S. Department of Education or GED certificate issued by the appropriate state agency with a minimum of five (5) years' experience as a Public Transit Bus or Paratransit Operator, Public Transit Dispatcher, or successfully supervising 5 or more Public Transit Bus Operators, Paratransit Operators, or equivalent supervisory experience in a service related business or industry. Public Transit Operations experience preferred.

Must possess a valid Class D Driver's License upon hire.

Must obtain and maintain a Class B CDL License with Passenger Endorsement within 6 months of hire date or promotion date.

For More Information Regarding the Transit Operations Supervisor Job Duties, Please Visit the Websites Below:

https://www.governmentjobs.com/careers/huntsville/classspecs/1281330

Applicants May Obtain the City of Huntsville's EEOP Short Form Upon Request