Transit Supervisor

Eau Claire, City of (WI); Menomonie (WI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Vacation and holidays

Public service benefits

Fringe benefits

Job summary

The City of Eau Claire is seeking a Transit Supervisor to oversee daily operations, train and supervise Bus Operators, and respond to incidents to ensure safe, reliable transit for the community.

Responsibilities include coordinating schedules, maintaining certifications, and collaborating with the Transit Manager on strategic initiatives. This role demands strong leadership and a working knowledge of transit procedures.

Qualifications

• High school diploma or equivalent (GED, etc.)
• Must possess or obtain within 6 months of hire and maintain a Wisconsin Class B CDL with no air brake restrictions and P endorsement
• Two years of experience with Microsoft Office Suite (Word, Excel, etc.), and training in a professional setting

Responsibilities

• Develop and conduct essential training for new hires and existing staff and ensure training procedures are up to date and in compliance with Federal and State regulations.
• Maintain proper certifications (CDL, and Defensive Driving Course) and ensure proper certification of staff.
• Schedule daily Bus Operators’ assignments and tri-annual run picks.
• Answer telephone calls and assist customers over the phone as needed.
• Handle disciplinary issues with Bus Operators.
• Assist in procurement of training equipment and materials.
• Coordinate and participate in community outreach, including volunteer coordination, tours, marketing projects, and communicating with the public through social media and updating website.
• Develop and facilitate employee engagement including innovation committee, safety team, etc.

Skills

Supervisory experience

MS Office

Communication skills

Education

High School Diploma

Associate degree preferred

Tools

Mapping software

Job description

Do you have great communication skills, supervisory experience, and an interest in public transit? The City of Eau Claire is now accepting applications for a Transit Supervisor! In this role, you’ll support our Bus Operators and help ensure safe, reliable, and efficient transportation for our community. As a Transit Supervisor, you’ll assist the Transit Manager with daily operations of the transit system, including training and supervising operators, responding to incidents and accidents, and helping to keep our service running smoothly. Join our team and make a difference in how our community moves!

Requirements

• High school diploma or equivalent (GED, etc.)
• Possess or obtain (within 6 months of hire) and maintain a valid Class B CDL with no air brake restrictions and P endorsement
• Two years of experience with Microsoft Office Suite (Word, Excel, etc.), and training in a professional setting

Preferred Qualifications

• An associate degree in a related field
• Two years of mapping software in a professional or academic setting
• Two years of supervisory or Transit specific experience

Additional Reasons to Apply

• Receive 40 hours of vacation on your first day of employment, plus earn 80 hours of additional vacation time in the first year
• Receive 3 paid floating holidays and 8 paid regular holidays (in a calendar year)
• Potential to qualify for Public Service Loan Forgiveness
• Other excellent fringe benefits (paid sick leave, health insurance, life insurance, etc.)!

Typical shifts are 12:00 p.m. to 8:00 p.m. Work every third Saturday from 7:00 a.m. to 3:00 p.m., allowing you one three-day weekend a month! As the evening supervisor, you would be on call until final bus ends its last route at approximately 10:30 p.m.

Application deadline: Sunday, October 11, 2026 at 11:59 p.m.

Interviews expected to take place Friday, October 16, 2026. Candidates will be notified via email if selected to interview.

**Transit Supervisor Recruitment Snapshot**

JOB DESCRIPTION

POSITION SCOPE

This position supervises approximately 30 full-time and part-time Bus Operators during all hours of transit service and oversees transit operations. The Transit Supervisor must exercise initiative in assisting the Transit Manager with the daily operations of the transit system. This position must have very good working knowledge of the bus routes and understand contractual procedures and past practices used in scheduling Bus Operators for work.

ESSENTIAL FUNCTIONS

• Develop and conduct essential training for new hires and existing staff and ensure that training procedures are up to date and in compliance with Federal and State regulations.
• Maintain proper certifications (CDL, and Defensive Driving Course) and ensure proper certification of staff.
• Schedule daily Bus Operators’ assignments and tri-annual run picks.
• Answer telephone calls and assist customers over the phone as needed.
• Handle disciplinary issues with Bus Operators.
• Assist in procurement of training equipment and materials.
• Participate with citywide safety committee.
• Work with other City departments in such areas as police investigations, street maintenance and detours, placement of transit bus stop signs, and development of emergency procedures.
• Coordinate and participate in community outreach, including volunteer coordination, tours, marketing projects, and communicating with the public through social media and updating website.
• Develop and facilitate employee engagement including innovation committee, safety team, etc.
• Work with Streets Division in assisting supervision of plowing operations as needed.
• Participate in WIPTA functions and committees as assigned by the Transit Manager.
• Review and develop internal policies and procedures.
• Begin operations at 5:00 am as staff reports for duty, close operations at 11:00 pm by ensuring security and safety and be on-call as needed to include working Saturdays.
• Audit staffs assigned property (fare media) and replenish as required.
• Monitor for accuracy and record daily ridership data, review and approve daily bus operator reports.
• Cover shifts as needed due to call-ins.
• Recognize staff as fit for duty or need for reasonable suspicion drug test.
• Count daily farebox revenue and make the daily deposit as needed.
• Investigate and respond to accidents, passenger incidents, and complaints. Follow-up with Risk management, customers, and/or insurance company, determine fault or preventability and provide post-accident counselling and/or retraining as needed.
• Establish detours and communicate changes to staff and customers, plan and develop routes: to include creating and distribution of turn sheets, development of alternatives for the Transit Commission to consider, and the collection of appropriate data.
• Complete National Transit Database (NTD) reports and maintain compliance through attendance at necessary workshops and/or webinars.
• Attend continuing education courses offered by FTA approved providers in order to remain current in Transit standards and regulations.
• Monitor transfer center, bus shelters, and other transit facilities which require a working knowledge of surveillance system equipment and provide support for contracted security.
• Assists with paratransit application and question processing.
• Provide Bus Operator uniforms by creating specifications, working with distributors, procuring through city financial process, approving additional clothing (shoes), distributing to staff, and monitoring staff account balances.
• Plan, schedule, and conduct quarterly safety meetings based on system policies, training goals and objectives, and respond to staff concerns regarding safety.
• Implement Federal Transit Administration (FTA) random and post-accident drug and alcohol testing procedures.
• Interview, hire, and train new employees and process documentation on all staff. Coach and provide suggestion for improvement when necessary and provide documentation as required.
• Conduct ride checks and provide necessary follow-up with Bus Operators.
• Assist Transit Manager with special projects such as triennial reviews, procurement projects, and contract reviews.
• Have a working knowledge of all routes and equipment and operate as needed.

NON-ESSENTIAL FUNCTIONS

• Perform related duties as required.

EDUCATION/EXPERIENCE/CERTIFICATIONS

• A High School diploma or equivalent (GED, etc.) is required. An associate degree in a related field is preferred.
• Must possess or obtain (within 6 months of hire) and maintain a Wisconsin Class B CDL with no air brake restrictions and P endorsement.
• Two years of experience with Microsoft Office Suite (Word, Excel, etc.), and training in a professional setting is required.
• Two years of mapping software in a professional or academic setting is preferred.
• Two years of Supervisory or Transit specific experience is preferred.

SKILLS/ABILITIES

• Maintain prompt, predictable, and regular physical attendance.
• Must be able to take direction and work well with others.
• Must be able to concentrate and perform accurately.
• Must be able to react to change productively and handle other tasks as assigned.
• Must be able to back-up fellow co-workers

SUPERVISION/DIRECTION RECEIVED

Transit Manager

SUPERVISION/DIRECTION EXERCISED

Bus Operators

WORK ENVIRONMENT

Work is mostly sedentary (sitting) with occasional walking, standing and lifting less than 10 lbs. In a general office setting with a minimal presence of hazards.

The City of Eau Claire is an Equal Opportunity Employer.