Transit Operations Manager

Duke PA; Durham (NC); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical & dental

Retirement benefits

Family-friendly programs

Job summary

Duke University is hiring a Transportation Supervisor to oversee daily transit operations, coordinate services, and ensure safe, reliable mobility for students, faculty, staff, patients, and visitors. You will lead the team, optimize routes, monitor performance, and drive continuous improvement across the network.

Responsibilities include scheduling, staffing, dispatch, charter coordination, vehicle maintenance oversight, and safety compliance.

Qualifications

• Strong organizational and scheduling abilities.
• Ability to coordinate multiple priorities in a fast-paced environment.
• Knowledge of transportation operations, safety procedures, and fleet management.
• Effective communication and customer service skills.
• Ability to train, coach, and support team members.

Responsibilities

• Coordinate and oversee daily transit operations, including route scheduling, staffing assignments, vehicle deployment, and service adjustments.
• Monitor bus routes, track vehicle performance, and ensure service reliability through real-time oversight.
• Operate transit vehicles when necessary to support service continuity.
• Develop and maintain operator schedules for semesters, special events, and daily operations.
• Dispatch drivers and communicate route updates and changes.
• Coordinate charter scheduling, staffing, documentation, driver prep, and customer billing processes.
• Participate in preventive maintenance planning and coordinate repairs and service appointments.
• Inspect vehicles to verify safety and compliance.
• Maintain records related to inspections, incidents, and pre/post-trip documentation.
• Train and coach transportation staff on safety and service expectations.
• Monitor employee performance and provide development opportunities.
• Promote a culture of safety and service excellence.
• Analyze operations to identify improvements and cost-saving opportunities.
• Learn and use transit planning and tracking software for decisions.
• Respond to inquiries about transit services and schedules.

Skills

Strong organizational and scheduling

Coordinate multiple priorities

Transportation operations knowledge

Effective communication

Staff training & coaching

Experience with dispatch software (fav

Education

High school diploma or equivalent

CDL Class A or B with passenger endorsement

Tools

Transportation tracking software

Job description

Duke University is hiring a Transportation Supervisor to oversee daily transit operations, coordinate services, and ensure safe, reliable mobility for students, faculty, staff, patients, and visitors. You will lead the team, optimize routes, monitor performance, and drive continuous improvement across the network.

Responsibilities include scheduling, staffing, dispatch, charter coordination, vehicle maintenance oversight, and safety compliance.