Transit Operations Supervisor

Duke PA; Durham (NC); On-site; USD 43,000 - 62,000; Full time

Job summary

Duke University in Durham, NC, seeks a Transportation Supervisor to oversee daily transit operations, coordinate route scheduling, staffing, vehicle deployment, and ensure safe, reliable mobility for students, faculty, staff, patients, and visitors. You will drive continuous improvement, manage scheduling, monitor performance, train team members, and use transit planning software to inform decisions.

Join a collaborative team dedicated to exceptional customer service and Duke's mission of

Qualifications

• Strong organizational and scheduling skills.
• Ability to coordinate multiple priorities in a fast-paced environment.
• Knowledge of transportation operations, safety procedures, and fleet management principles.
• Effective communication and customer service skills.
• Ability to train, coach, and support team members.

Responsibilities

• Coordinate and oversee daily transit operations, including route scheduling, staffing assignments, vehicle deployment, and service adjustments.
• Monitor bus routes, track vehicle performance, and ensure service reliability through real-time operational oversight.
• Operate transit vehicles when necessary to support service continuity.
• Develop and maintain operator schedules for semester routes, charter services, special events, and daily operations.
• Coordinate employee assignments, substitutions, overtime schedules, vacation coverage, and shift rotations.
• Dispatch drivers and communicate route updates, service changes, and operational notifications.
• Assist university departments and community partners in determining transportation needs and selecting appropriate vehicle services.
• Coordinate charter scheduling, staffing, documentation, driver preparation, and customer billing processes.
• Provide operators with route information, service expectations, and event-specific details.
• Participate in preventive maintenance planning and coordinate repairs and service appointments for university transit vehicles.
• Inspect vehicles to verify safety standards, operational readiness, and compliance requirements.
• Maintain accurate records related to inspections, incidents, accidents, and pre/post-trip documentation.
• Train and coach transportation staff on safe vehicle operations, customer service expectations, and operational procedures.
• Monitor employee performance and provide ongoing feedback and development opportunities.
• Promote a culture of safety, accountability, and service excellence.
• Analyze transportation operations, route performance, and equipment utilization to identify opportunities for improvement.
• Proactively recommend process enhancements, route modifications, and cost-saving initiatives.
• Learn and utilize transit planning and tracking software to support effective decision-making and operational oversight.
• Respond to inquiries related to transit services, bus routes, stops, schedules, and vehicle tracking information.
• Maintain professional communication through daily operational reports, email correspondence, and customer interactions.
• Serve as a resource for transportation-related questions and service concerns.
• Perform other related duties as assigned in support of Duke Transportation Services operations.

Skills

Organizational skills

Scheduling

Communication skills

Training

Dispatch software

Education

High school diploma or equivalent

CDL license (Class A/B) with passenger endorsement

Job description

Duke University in Durham, NC, seeks a Transportation Supervisor to oversee daily transit operations, coordinate route scheduling, staffing, vehicle deployment, and ensure safe, reliable mobility for students, faculty, staff, patients, and visitors. You will drive continuous improvement, manage scheduling, monitor performance, train team members, and use transit planning software to inform decisions.

Join a collaborative team dedicated to exceptional customer service and Duke's mission of