Transit Operations Lead: Dispatch & Road

Metro-Regional-Transit-Authority; Akron (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Metro-Regional-Transit-Authority seeks an Operations Supervisor to oversee transit operations, supervise operators, and assist with dispatching and accident investigations. You will ensure adherence to bargaining agreements and labor relations, while maintaining high safety and service standards.

The role includes supervising line-ups, coordinating with booth and dispatch, and filling vacancies on the extra board as needed. Weekend and overtime may be required.

Qualifications

• Requires high school diploma or equivalent; three to five years of transit experience preferred.
• Requires a valid Class B CDL.
• Salary for Operations Supervisor is based on 104% of the collective bargaining unit top rate.

Responsibilities

• Assist and supervise all operators throughout the transit system.
• Spot-check operators for on-time service, appearance, uniforms and safety.
• Assist with dispatching, answer téléphones, take road calls and forward to Maintenance.
• Prepare daily supervisor reports and ensure compliance with rules and regulations.
• Investigate passenger and operator complaints and coordinate detours and delays.

Skills

Team leadership

Customer service

Communication

Safety awareness

Education

High School Diploma or GED

Class B CDL

Tools

Microsoft Office

Job description

Metro-Regional-Transit-Authority seeks an Operations Supervisor to oversee transit operations, supervise operators, and assist with dispatching and accident investigations. You will ensure adherence to bargaining agreements and labor relations, while maintaining high safety and service standards.

The role includes supervising line-ups, coordinating with booth and dispatch, and filling vacancies on the extra board as needed. Weekend and overtime may be required.