Dispatch/Road Supervisor

Metro-Regional-Transit-Authority; Akron (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Metro-Regional-Transit-Authority seeks an Operations Supervisor to oversee transit operations, supervise operators, and assist with dispatching and accident investigations. You will ensure adherence to bargaining agreements and labor relations, while maintaining high safety and service standards.

The role includes supervising line-ups, coordinating with booth and dispatch, and filling vacancies on the extra board as needed. Weekend and overtime may be required.

Qualifications

• Requires high school diploma or equivalent; three to five years of transit experience preferred.
• Requires a valid Class B CDL.
• Salary for Operations Supervisor is based on 104% of the collective bargaining unit top rate.

Responsibilities

• Assist and supervise all operators throughout the transit system.
• Spot-check operators for on-time service, appearance, uniforms and safety.
• Assist with dispatching, answer téléphones, take road calls and forward to Maintenance.
• Prepare daily supervisor reports and ensure compliance with rules and regulations.
• Investigate passenger and operator complaints and coordinate detours and delays.

Skills

Team leadership

Customer service

Communication

Safety awareness

Education

High School Diploma or GED

Class B CDL

Tools

Microsoft Office

Job description

Position Summary

This position is responsible for monitoring of the entire transit operation. Facilitate a cooperative work environment and encourage teamwork among all METRO employees. Investigate all passenger complaints, assist and supervise all operators, assist with accident investigations, spot check operators, supervise all line-ups, maintain effective customer relations, assist with dispatching, prepare supervisor reports, and maintain effective labor relations between the Authority and the Union in accordance with the bargaining agreement. This position will eventually have dispatch, road supervisor, payroll, extra board and other duties as assigned. Work schedule and days off are TBD and based on organizational need.

Reporting Relationships

Position Reports to: Operations Manager

Number of Reports: 282

Job Responsibilities

• Assist and supervise all operators throughout the transit system.
• Spot-check operators at various time points or on-time service, appearance, uniforms and safety of operations.
• Assist with dispatching when necessary, answer telephones, take road calls and forward to the Maintenance Department.
• Prepare daily supervisor report.
• Ensure that all operating personnel adhere to the rules and regulations of the authority in accordance with the bargaining agreement.
• Responsible to follow the proper procedures in drug testing.
• Accountable for facilitating teamwork among METRO employees.
• Investigate all passenger and operator complaints regarding bus service.
• Supervise all line-ups and coordinated operations with the booth and dispatchers, i.e. detours and delays.
• Fill vacancies on the extra board when necessary.
• May help train new operators.
• Furnish bus patrons, via telephone or in person, requested bus information, i.e. departures, arrivals, stops, destinations, proper route and fare information.
• Monitor and/or open/close all transit facilities and properties.
• Regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Experience and/or Educational Requirements

• Position requires high school diploma or equivalent; three to five years of previous transit experience is preferred.
• Position requires a valid Class B CDL.
• Salary for Operations Supervisor is based on 104% of the collective bargaining unit top rate.

Physical Requirements & Working Conditions

Job requires incumbent to stand, walk, sit, talk or listen, stoop, kneel, crouch or crawl, reach with hands and arms, lift 50-100 pounds up to 2/3 of the time. View things at 20 feet or more. Work will initially be performed outdoors and is subject to prevailing weather conditions, in traffic. Work requires frequent contact with general public and activity schedules can be irregular. May involve operating a route in a bus plus mandatory overtime may be required. Must be willing to work weekends, late nights, holidays and other shifts as assigned.

Required Skill Sets

Occupational/Technical Skills/Communications Skills

• Ability to use spreadsheet, word processing and selected job-specific software, communicate clearly and effectively, both orally and inwriting.
• Knowledge of METRO, local, state, and federal policies andregulations
• Prepare clear and concise reports, correspondence and other written materials and METRO's labor agreements
• Effective communication with individuals and small groups, and to respond to questions

Administrative Skills

• Deliver formal presentations, organize work, set priorities and meet critical deadlines with minimum ofdirection
• Prepare analyses, policies and/orbudgets
• Define problems, collect data, establish facts and draw valid conclusions so as to resolve problems
• Develop complex reports and positionpapers
• Knowledge of administrative principles and practices including goal setting and goal implementation

Interpersonal Skills

• Knowledge of techniques of effective timemanagement
• Ability to use tact and discretion, keep clear and accurate records and reports, maintain issue confidentiality, design reports and records, or design current reports and records as conditions warrant and establish and maintain effective working relationships with various departments, individuals or other internal groups

Cognitive Skills

• Ability to deal courteously and diplomatically with the general public, perform basic arithmetic, including addition, subtraction, multiplication and division, read and interpret documents such as safety rules, operations and maintenance instructions, and proceduremanuals
• Interpersonal skills necessary to provide effective leadership to subordinate personnel and to develop cooperative working relationships with employees, senior management, elected officials andvendors
• Deal with a variety of concrete variables in situations where only limited standardizationexists

Leadership Skills

• Ability to instruct, train, motivate and directstaff
• Strong business acumen and ability to use Microsoft Office productsefficiently.
• Provide professional development forstaff
• Knowledge of modern office methods, procedures, equipment and standard clericaltechniques
• Demonstrate conflict managementskills
• Knowledge of recordkeeping, report preparation, filing methods, and records management techniques and demonstrate negotiating skills.
• Analytical skills necessary to develop and implement mission, goals andprocedures
• Knowledge of administration and supervision of staff and activities

Core Values

Teamwork

• Demonstrating teamwork in and acrossdepartments
• Treating everyone withrespect
• Recognize that the team is greater; much more than the collection of individualefforts

Safety

• Ensuring the safety ofeveryone
• Believing that every accident can beprevented
• Having a constant eye to safety in allaspects

People Centric

• Treating everyone fairly
• Valuing everyone: co-workers, customers, each other,stakeholders

Service Excellence

• Providing the best customer service to everyone, both externally andinternally
• Routinely exceedingexpectations
• Serving our customers and eachother

Integrity

• Always demonstrating honesty, trust, character and fairness without compromising thetruth
• Showing high regard for civility, equity/fairness and humandignity
• Having the courage to do the rightthing

Action Ready

• Sharing one goal, onemission
• Keepingcommitments
• Giving more than is expected, willingly, without hesitation and without direction