Transit Operations & Customer Service Liaison

Hampton Roads Transit; Norfolk (CO); On-site; USD 27,000 - 34,000; Full time

Job summary

Hampton Roads Transit is seeking dynamic, customer service oriented individuals to join a team delivering public transportation across the Hampton Roads region. The role focuses on answering inquiries, providing accurate information, and supporting dispatch and clerical tasks.

The position is non-exempt and requires the ability to handle routes, schedules, fares, and customer needs with a high standard of service. Equal opportunity employer with accommodations available upon request.

Qualifications

• Previous customer service experience preferred.
• Strong communication skills for clear information delivery.
• Ability to respond accurately to customer inquiries and provide guidance.

Responsibilities

• Liaison with dispatch regarding delays in bus, rail and ferry operations.
• Responds to customer inquiries on routes, schedules, fares, and services with complete information.
• Answers telephone inquiries with information about routes and fares.
• Updates route information and customer alerts.
• Process and respond to customer complaints and inquiries.
• Provide departmental clerical support including word processing and spreadsheets.
• Operate transit master ACS and CAS systems; provide premier customer service.
• Manage records in compliance with Records Management Policies and Procedures.

Skills

Customer service

Communication

Telephone inquiries

Problem resolution

Tools

ACS system

CAS system

Job description

Hampton Roads Transit is seeking dynamic, customer service oriented individuals to join a team delivering public transportation across the Hampton Roads region. The role focuses on answering inquiries, providing accurate information, and supporting dispatch and clerical tasks.

The position is non-exempt and requires the ability to handle routes, schedules, fares, and customer needs with a high standard of service. Equal opportunity employer with accommodations available upon request.