Transit Operations Coordinator I-II (Field & Desk)

Metropolitan Transportation Authority; New York (NY); On-site; USD 58,000 - 67,000; Full time

Job summary

Metropolitan Transportation Authority seeks a Transit Support Coordinator I/II to supervise traffic checkers across Field, Shop and Control Desk operations, handling material distribution, signage maintenance and survey work along with daily service notices for customers.

The role requires strong communication skills, knowledge of NYCT operations, and the ability to multi-task, with progression from Level I to II and responsibilities including overtime management and attendance monitoring.

Qualifications

• A four-year high school diploma or its educational equivalent and one year of full-time experience collecting, compiling and/or analyzing survey information, performing stock, inventory or general warehousing functions, or other work experience that includes the collection, calculation and record keeping of large amounts of data.
• An associate degree or completion of two years of study (60 credits) from an accredited college.

Responsibilities

• Transit Support Coordinator Level I: Supervise traffic checkers in Field, Shop and Control Desk operations; distribute material and assign traffic checkers to system signage maintenance work; distribute and collect traffic checker survey work; communicate employee discrepancies and monitor daily absences; ensure that overtime and extra work assignments are completed; collect employee sick lines and other miscellaneous leave forms; assign daily service notice signage and customer support assignments. Must be able to operate a transit vehicle.
• Transit Support Coordinator Level II: Supervise and train Transit Support Coordinators Level I and hourly personnel; monitor material usage and ensure labor needs are met for maintenance of system signage; ensure adequate supervision to maintain the survey work program; recommend employee discipline and monitor employee availability; monitor overtime; perform quality control checks; prepares and submits operational reports to management. Must be able to operate a transit vehicle.

Skills

Verbal communication

Written communication

NYCT operations knowledge

Driver's license NYS

Multi-tasking

Education

High school diploma or equivalent

Associate degree or 2 years college

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

PowerPoint

Job description

Metropolitan Transportation Authority seeks a Transit Support Coordinator I/II to supervise traffic checkers across Field, Shop and Control Desk operations, handling material distribution, signage maintenance and survey work along with daily service notices for customers.

The role requires strong communication skills, knowledge of NYCT operations, and the ability to multi-task, with progression from Level I to II and responsibilities including overtime management and attendance monitoring.