Transit Support Coordinator I / II

Metropolitan Transportation Authority; New York (NY); On-site; USD 58,000 - 67,000; Full time

Job summary

Metropolitan Transportation Authority seeks a Transit Support Coordinator I/II to supervise traffic checkers across Field, Shop and Control Desk operations, handling material distribution, signage maintenance and survey work along with daily service notices for customers.

The role requires strong communication skills, knowledge of NYCT operations, and the ability to multi-task, with progression from Level I to II and responsibilities including overtime management and attendance monitoring.

Qualifications

• A four-year high school diploma or its educational equivalent and one year of full-time experience collecting, compiling and/or analyzing survey information, performing stock, inventory or general warehousing functions, or other work experience that includes the collection, calculation and record keeping of large amounts of data.
• An associate degree or completion of two years of study (60 credits) from an accredited college.

Responsibilities

• Transit Support Coordinator Level I: Supervise traffic checkers in Field, Shop and Control Desk operations; distribute material and assign traffic checkers to system signage maintenance work; distribute and collect traffic checker survey work; communicate employee discrepancies and monitor daily absences; ensure that overtime and extra work assignments are completed; collect employee sick lines and other miscellaneous leave forms; assign daily service notice signage and customer support assignments. Must be able to operate a transit vehicle.
• Transit Support Coordinator Level II: Supervise and train Transit Support Coordinators Level I and hourly personnel; monitor material usage and ensure labor needs are met for maintenance of system signage; ensure adequate supervision to maintain the survey work program; recommend employee discipline and monitor employee availability; monitor overtime; perform quality control checks; prepares and submits operational reports to management. Must be able to operate a transit vehicle.

Skills

Verbal communication

Written communication

NYCT operations knowledge

Driver's license NYS

Multi-tasking

Education

High school diploma or equivalent

Associate degree or 2 years college

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

PowerPoint

Job description

Compensation

Assistant Vice President, Customer Service & Ops. Support

Description

JOB INFORMATION

Title

Transit Support Coordinator I&II

Authority

NYCTA

Department

Customer Service & Operations Support

Division/Unit

Operations Planning

Location

Various

Hours

Various

Telework (if Applicable)

Reporting Manager (if Applicable)

Deadline (if Applicable)

Until Filled

Compensation

Assistant Vice President, Customer Service & Ops. Support

Transit Support Coordinator I

$57,809 - $58,511 (New Hire rate 50,267)

Transit Support Coordinator II

$66,477 -$67,289 (New Hire rate 57,809)

Position Summary

Supervise traffic checkers in Field, Shop and Control Desk operations; distribute material and assign traffic checkers to system signage maintenance work; distribute and collect traffic checker survey work; communicate employee discrepancies and monitor daily absences; ensure that overtime and extra work assignments are completed; collect employee sick lines and other miscellaneous leave forms; assign daily service notice signage and customer support assignments.

Responsibilities

Transit Support Coordinator Level I:

Supervise traffic checkers in Field, Shop and Control Desk operations; distribute material and assign traffic checkers to system signage maintenance work; distribute and collect traffic checker survey work; communicate employee discrepancies and monitor daily absences; ensure that overtime and extra work assignments are completed; collect employee sick lines and other miscellaneous leave forms; assign daily service notice signage and customer support assignments.Must be able tooperatea transit vehicle.

Transit Support Coordinator Level II

Supervise and train Transit Support Coordinators Level I and hourly personnel in Field, Shop and Control Desk operations; monitor material usage and ensure labor needs are met for maintenance of system signage; ensure adequate supervision to maintain the survey work program; recommend employee discipline and monitor employee availability; monitor overtime and extra work assignments; perform quality control checks in Field, Shop and Control Desk locations to ensure that data collection is valid, signage is posted correctly, and customer information is being communicated correctly; prepares and submits operational reports to management, performs Transit Support Coordinator Level I duties as required.Must be able tooperatea transit vehicle.

Education And Experience

• A four-year high school diploma or its educational equivalent and one year of full-time experience collecting, compiling and/or analyzing survey information, performing stock, inventory or general warehousing functions, or other work experience that includes the collection, calculation and record keeping of large amounts of data; or
• An associate degree or completion of two years of study (60 credits) from an accreditedcollege.

Special Note

One year of experience as a Transit Support Coordinator, Level Iis required tobe considered for placement in Assignment Level II.

Desired Skills

• Excellent verbal and written communication skills including excellent technical writingskills.
• Working knowledge of NYCT operations and procedures; a driver's license valid in NYS
• Experience in Microsoft Excel, Word, Access, PowerPoint, etc.
• Ability to multi-task
• Ability to work independently with minimal supervision.

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

Other Information

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

For 55-a eligible titles:Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Pleaseindicatein your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed informationregardingthe 55-a Program, please visit the following linkhttps://www1.nyc.gov/site/dcas/employment/55-a-program.page

TA APPLICANTS MUST BE IN A PERMANENT CIVIL SERVICE STATUS IN THE TITLE(S). IF YOU ARE ON AN ESTABLISHED LIST, YOUR LIST NUMBER MUST BE REACHABLE TO BE CONSIDERED FOR APPOINTMENT. The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA networkcomprisesthe nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Additional Information

Final salary isdeterminedexperience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent uponmaintaininga satisfactory record of job performance, attendance, and disciplinary conduct.Pursuant tothe New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.