Transit Operations Control Center Supervisor

Transdev; Fairfax (VA); On-site; USD 61,000 - 76,000; Full time

Benefits offered by this job

Vacation: 2 weeks minimum

Sick days: 5 days

Holidays: 8 days

401(k) retirement plan

Medical, dental and vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev in Fairfax County, VA is seeking a BOCC Supervisor to coordinate and disseminate information to Operators and Supervisors to maintain on-time bus service. The role uses GPS CAD/AVL to proactively manage day-to-day transit operations.

The ideal candidate has at least 2 years of call center or supervisor experience, excellent communication skills, and is able to learn new software. Benefits include competitive pay and standard corporate benefits.

Qualifications

• High school education, GED or equivalent.
• Minimum of 2 years of call center or similar supervisor experience, preferably in the transportation industry
• Excellent written and oral communication skills
• Computer literate with the capacity to learn new software
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Responsibilities

• Provides verbal direction to Bus Operators, verbal assistance to Road Supervisors and others.
• Pro-actively intervenes, using all available resources, to ensure that the safest high-quality service is provided.
• Collaborates with the local Transdev operating divisions and the Client regarding; service interruptions, on time performance issues, detours, bus stop concerns, lost & found items, service capacity and other needs.
• Make documentation in various data base systems, information on service incidents including; accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc.
• Documents and refers disciplinary actions to BOCC Supervisor as directed by manager to include: verbal counseling, written counseling, written work rule violation notices, etc.
• Documents and refers commendations to BOCC Manager.
• Resolves disputes and concerns raised by employees.
• Handle multiple tasks accurately and effectively in a fast-paced environment.
• Other duties as required including cross training in various roles.

Skills

Call center supervision

Excellent communication

Computer literacy

DOT compliance knowledge

Education

High school diploma or GED

Tools

GPS CAD/AVL system

Data entry systems

Job description

Transdev in Fairfax County, VA is seeking a BOCC Supervisor to coordinate and disseminate information to Operators and Supervisors to maintain on-time bus service. The role uses GPS CAD/AVL to proactively manage day-to-day transit operations.

The ideal candidate has at least 2 years of call center or supervisor experience, excellent communication skills, and is able to learn new software. Benefits include competitive pay and standard corporate benefits.