Transit Office Manager - Dispatch, HR & Operations

Keolis Commuter Services; Rock Island (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Keolis Commuter Services in Rock Island, Illinois, is seeking an experienced Office Manager to oversee administrative operations for the transit service.

You will coordinate HR and payroll, dispatching and reservations, data reporting, and office purchasing while ensuring ADA/FTA compliance, accurate billing, and strong customer service with passengers and clients.

This role requires attention to detail, ability to work with minimal supervision, and flexibility for nights, weekends, and holidays.

Qualifications

• 3+ years experience as Office Manager or equivalent in transit or logistics
• Paratransit ADA experience required
• Knowledge of FTA and ADA guidelines
• Prior dispatching/reservation experience required
• High School Diploma or equivalent; BS/BA a plus
• Ability to work without direct supervision; read/write/speak English
• Ability to work flexible schedules including nights, weekends, holidays
• 3 years’ HR and payroll administration experience
• Experience analyzing data and reporting
• Intermediate knowledge of Microsoft Office Suite

Responsibilities

• Review and manage administrative operations and documents
• Oversee HR, payroll, and related reporting processes
• Coordinate dispatching/reservation duties and office communications
• Maintain contract compliance and client reporting
• Manage office inventory and alignment with vendors
• Respond to inquiries from passengers, the public, and clients

Skills

Attention to detail

Effective communication

Organizational skills

Problem solving

Data analysis

English proficiency

Flexibility

Team coordination

Education

High School Diploma or equivalent

BS/BA in business administration

Tools

Microsoft Office Suite

Job description

Keolis Commuter Services in Rock Island, Illinois, is seeking an experienced Office Manager to oversee administrative operations for the transit service.

You will coordinate HR and payroll, dispatching and reservations, data reporting, and office purchasing while ensuring ADA/FTA compliance, accurate billing, and strong customer service with passengers and clients.

This role requires attention to detail, ability to work with minimal supervision, and flexibility for nights, weekends, and holidays.