Transit Mobile Crisis Responder (Part-Time)

Canopy Roots; Minneapolis (MN); On-site; USD 37,000 - 44,000; Part time

Benefits offered by this job

401k retirement plan

Wellness leave

PTO

Employee Assistance Program (EAP)

Job summary

Canopy Roots is seeking a Metro Transit Mobile Responder (Part-Time) to join the Community Response Team in the Twin Cities area. You will work on buses, light rail, and transit facilities to provide immediate, crisis-focused support, asset navigation, and warm referrals with trauma-informed care.

You will coordinate with the program manager and clinicians, document interactions, and participate in trainings to ensure fidelity to protocols and equitable service delivery.

Qualifications

• Bachelor's degree or equivalent experience required.
• Associates + 2 years experience acceptable.
• Peer support or related certification acceptable.

Responsibilities

• Provide on-site, in-the-moment support to riders on buses, trains, and transit facilities using trauma-informed de-escalation techniques.
• Respond to dispatched calls from Metro Transit's Transit Control Center with timely engagement.
• Engage riders with compassion, assess needs, and distribute basic supplies as an entry point to trust-building.
• Conduct needs assessments and make warm referrals to Canopy Roots' Support Team Advocates or external partners.
• Accompany riders to shelters, clinics, or intake appointments to reduce access barriers.
• Document outreach interactions, referrals, and interventions per reporting standards.
• Participate in weekly clinical supervision, case debriefs, and ongoing training.
• Collaborate with supervisors and staff to improve service delivery and outcomes.
• Educate riders and community stakeholders about available resources and Canopy Roots' role.

Skills

Trauma-informed care

De-escalation

Community outreach

Crisis intervention

Bilingual (optional)

Education

Bachelor's degree in social work/psychology/public health or related

Associate's degree + 2 years experience

Peer Support Specialist certification or equivalent

Job description

Canopy Roots is seeking a Metro Transit Mobile Responder (Part-Time) to join the Community Response Team in the Twin Cities area. You will work on buses, light rail, and transit facilities to provide immediate, crisis-focused support, asset navigation, and warm referrals with trauma-informed care.

You will coordinate with the program manager and clinicians, document interactions, and participate in trainings to ensure fidelity to protocols and equitable service delivery.