Transit Support Coordinator I / II

Metropolitan Transportation Authority (MTA); United States; On-site; USD 58,000 - 67,000; Full time

Job summary

The Metropolitan Transportation Authority (MTA) NYC Transit is seeking a Transit Support Coordinator I/II to supervise traffic checkers across Field, Shop and Control Desk operations, allocate materials, and coordinate survey work. You will monitor attendance, overtime, and leave forms while ensuring service notices and customer information are accurately communicated.

Level II adds supervision and training of Level I staff, monitors labor needs for maintenance of signage, verifies data

Qualifications

• Four-year high school diploma or equivalent with one year of data collection/analysis experience.
• Associate degree or 60 credits from an accredited college.
• One year of Transit Support Coordinator, Level I experience preferred for Level II.

Responsibilities

• Supervise traffic checkers in Field, Shop and Control Desk operations.
• Distribute materials and assign survey work; monitor attendance and overtime.
• Prepare and submit operational reports to management.
• Must be able to operate a transit vehicle.

Education

High school diploma

Associate degree or 60 credits

Tools

MS Office (Excel/Word/Access/PowerPoint)

Job description

Description

JOB INFORMATION

• Title: Transit Support Coordinator I&II
• Authority: NYCTA
• Department: Customer Service & Operations Support
• Division/Unit: Operations Planning
• Location: Various
• Hours: Various
• Telework (if Applicable):
• Reporting Manager (if Applicable):
• Deadline (if Applicable): Until Filled
• Compensation: Assistant Vice President, Customer Service & Ops. Support
• Transit Support Coordinator I: $57,809 - $58,511 (New Hire rate 50,267)
• Transit Support Coordinator II: $66,477 -$67,289 (New Hire rate 57,809)

POSITON SUMMARY

Supervise traffic checkers in Field, Shop and Control Desk operations; distribute material and assign traffic checkers to system signage maintenance work; distribute and collect traffic checker survey work; communicate employee discrepancies and monitor daily absences; ensure that overtime and extra work assignments are completed; collect employee sick lines and other miscellaneous leave forms; assign daily service notice signage and customer support assignments.

RESPONSIBILITIES

Transit Support Coordinator Level I: Supervise traffic checkers in Field, Shop and Control Desk operations; distribute material and assign traffic checkers to system signage maintenance work; distribute and collect traffic checker survey work; communicate employee discrepancies and monitor daily absences; ensure that overtime and extra work assignments are completed; collect employee sick lines and other miscellaneous leave forms; assign daily service notice signage and customer support assignments.

Must be able to operate a transit vehicle.

Transit Support Coordinator Level II Supervise and train Transit Support Coordinators Level I and hourly personnel in Field, Shop and Control Desk operations; monitor material usage and ensure labor needs are met for maintenance of system signage; ensure adequate supervision to maintain the survey work program; recommend employee discipline and monitor employee availability; monitor overtime and extra work assignments; perform quality control checks in Field, Shop and Control Desk locations to ensure that data collection is valid, signage is posted correctly, and customer information is being communicated correctly; prepares and submits operational reports to management, performs Transit Support Coordinator Level I duties as required.

Must be able to operate a transit vehicle.

EDUCATION AND EXPERIENCE

1. A four-year high school diploma or its educational equivalent and one year of full-time experience collecting, compiling and/or analyzing survey information, performing stock, inventory or general warehousing functions, or other work experience that includes the collection, calculation and record keeping of large amounts of data; or
2. An associate degree or completion of two years of study (60 credits) from an accreditedcollege.

Special Note: One year of experience as a Transit Support Coordinator, Level I is required to be considered for placement in Assignment Level II.

DESIRED SKILLS

• Excellent verbal and written communication skills including excellent technical writing skills.
• Working knowledge of NYCT operations and procedures; a driver's license valid in NYS
• Experience in Microsoft Excel, Word, Access, PowerPoint, etc.
• Ability to multi-task
• Ability to work independently with minimal supervision.

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

OTHER INFORMATION

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

EMPLOYMENT REQUIREMENTS

TA APPLICANTS MUST BE IN A PERMANENT CIVIL SERVICE STATUS IN THE TITLE(S). IF YOU ARE ON AN ESTABLISHED LIST, YOUR LIST NUMBER MUST BE REACHABLE TO BE CONSIDERED FOR APPOINTMENT. The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

ADDITIONAL INFORMATION

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.