MTA Transit Information Agent

Maryland Department of Transportation; Baltimore (MD); On-site; USD 38,000 - 54,000; Full time

Job summary

The Maryland Transit Administration (MTA) is recruiting for a Transit Information Agent. This role provides customer service via telephone, coordinating travel and route arrangements for riders across Local and Commuter Bus, Light Rail, MARC Train and Metro systems.

Based in Baltimore City, MD, the Information Agent answers inquiries professionally, enters data, documents feedback, and maintains maps, schedules, and databases.

Qualifications

• High school diploma or GED required.
• Two years of experience in a call center or customer service telephone role with data entry.

Responsibilities

• Coordinate travel/route arrangements for riders on MTA services.
• Answer inquiries in a professional, timely, and accurate manner.
• Document complaints, compliments, and concerns while delivering excellent telephone customer service.
• Read maps, service schedules, and access data from databases and websites.

Skills

Listening

Communication

Articulate writing

Interpersonal skills

Education

High school diploma/GED

Job description

MARYLAND TRANSIT ADMINISTRATION

Transit Information Agent (8045)

**ACCEPTING ONLINE APPLICATIONS ONLY**

*Bilingual applicants are encouraged to apply*

The Maryland Transit Administration (MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day!!!! The MTA is one of the largest transit systems in the United States and is seeking dynamic and energetic individuals to join the MTA team.

This recruitment is open to all qualified applicants!

The Maryland Transit Administration (MTA) is recruiting for a Transit Information Agent. The Information Agent will communicate with customers via telephone to coordinate travel/route arrangements for individuals traveling on MTA Local and Commuter Bus, Light Rail, MARC Train and Metro system. The Information Agent will answer inquiries in a professional, timely and accurate manner while using a computer to access, enter and retrieve data simultaneously. The Information Agent will document complaints, compliments and concerns while consistently demonstrating excellent telephone customer service skills. The Information Agent will read manual and electronic maps, service schedules, access databases and websites. The Information Agent will handle multiple incoming contacts and interpret information from multiple resources. Must be able to multi-task in a fast-paced structured professional environment. May also perform other clerical duties related to the position.

Location: Baltimore City, MD

Education

• Possession of a high school diploma or an equivalency (GED) certificate.

Experience

• Two (2) years of experience working in a call center and/or a customer service telephone position, providing direct customer assistance to the public as a telemarketer, telephone services representative, credit service representative or a similar customer service position that involves simultaneous answering telephones and data entry.

Candidate Skills

• The ideal candidate will have excellent listening, communication, articulate, writing and interpersonal skills.

Additional Requirements

• Must be able to multi-task in a fast-paced structured professional environment.
• May also perform other clerical duties related to the position.

Selection Process

If you meet the qualifications, you will be notified to take the hands‑on examination, date to be determined at 1515 Washington Blvd, Baltimore, MD 21230. The exact time and additional details will be provided in a separate email by the Testing Unit.

Notes

1. The Information Agent is an essential personnel position designated by the MTA to be critical in maintaining the operation of the Transit Information Contact Center during significant service emergencies or adverse weather conditions and the employee must report to work as scheduled. This job requires sitting for long periods of time.
2. The Contact Center operating hours are 6am-7pm and are subject to change. Applicants must be able to work various shifts; daytime, evenings, weekends and holiday shifts as determined by the needs of the Transit Information Department.
3. Applicants will be required to successfully demonstrate knowledge, skills and abilities operating a computer, in data entry, writing and customer service skills by passing an examination administered on a computer and interview.

Safety

Employees should adhere to all safety rules, policies, regulations, and personal protective equipment requirements to support a safe and healthy working environment. Employees may attend and participate in safety meetings, be aware of hazards in their work area, and should report hazards, unsafe acts, near misses, injuries, and accidents immediately.

To support a safe and healthy work environment, employees must refrain from willful violations of safety rules and procedures, reckless and negligent behavior, involvement in criminal activities, and the misuse of drugs or alcohol. Failure to adhere to this requirement may be subject to disciplinary action up to and including termination. Employees may only perform work for which they have the appropriate safety training.

Equal Opportunity

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

MTA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation, or any other protected status.

Issue Date

09/03/2026