Transit Dispatcher: Scheduling & Customer Service

St. Cloud Metropolitan Transit Commission; White Cloud (KS); On-site; USD 28,000 - 37,000; Full time

Job summary

The Dispatcher at St. Cloud Metropolitan Transit Commission is a full-time, union position with an extra board schedule and seniority-based bid selection.

The role handles Fixed Route and Dial-a-Ride customer service and scheduling, serving as the primary contact for information by phone, online, or in person. Responsibilities include using two-way radios, scheduling software, fare handling, and coordinating with operations and call center staff.

Qualifications

• High school diploma or equivalent required.
• 1 year experience in driver or fleet dispatching, customer service or equivalent.
• Ability to use computers proficiently and to operate scheduling software.

Responsibilities

• Operate two-way radio and communicate with operators and staff.
• Schedule passenger rides within operator shifts and coordinate with call center.
• Provide transit information to Fixed Route and Dial-a-Ride customers.
• Record and respond to customer comments and inquiries.

Skills

Customer service

Communication

Computer skills

English fluency

Education

High school diploma or equivalent

Two years post-secondary education

Job description

The Dispatcher at St. Cloud Metropolitan Transit Commission is a full-time, union position with an extra board schedule and seniority-based bid selection.

The role handles Fixed Route and Dial-a-Ride customer service and scheduling, serving as the primary contact for information by phone, online, or in person. Responsibilities include using two-way radios, scheduling software, fare handling, and coordinating with operations and call center staff.