Transit Dispatcher: Safe Routes & Customer Support

Transdev North America; Olathe (KS); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Weekend differential: $1.00 per hour

Vacation: 1 week

Sick days: 4 days

Holidays: 10 days (6 standard 4 float)

401(k) retirement plan

Medical, dental and vision

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev North America in Johnson County, Kansas is seeking a Dispatcher to oversee road service through coordination with Operators and to provide exceptional customer support to clients. The role emphasizes safety and service reliability in a non-CBA, full-time capacity.

The position requires a High School Diploma or GED, 21+ years old, valid license, and willingness to work weekend shifts. Competitive hourly pay with weekend differential and comprehensive benefits are offered.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• Must be 21 years of age or older.
• Valid driver’s license.
• Availability to work weekend shifts, including Saturdays and Sundays, as business needs require.
• Reliable transportation to and from work.
• Communicate clearly and effectively in person, over the phone, and via radio.
• Maintain focus and attention to detail in a fast-paced, high-pressure environment.
• Flexible availability required, including the ability to work weekends.
• Prior experience in dispatching, particularly in transportation, transit, or logistics environments preferred.
• Ability to work in a fast-paced, customer-focused setting.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures and on-time starts.
• Provide customer support by responding to questions and concerns regarding trips, no shows, cancellations, and missed trips.
• Manage emergency situations for vehicle operators and liaise with emergency services.
• Review route performance and proactively respond to situations affecting customer service.
• Other duties as required.

Skills

Customer service

Communication

Attention to detail

Problem solving

Education

High School Diploma or GED

Job description

Transdev North America in Johnson County, Kansas is seeking a Dispatcher to oversee road service through coordination with Operators and to provide exceptional customer support to clients. The role emphasizes safety and service reliability in a non-CBA, full-time capacity.

The position requires a High School Diploma or GED, 21+ years old, valid license, and willingness to work weekend shifts. Competitive hourly pay with weekend differential and comprehensive benefits are offered.