Transit Dispatcher: Real-Time Scheduling & Service

Southeast Area Transit District; Preston (CT); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Disability

Paid vacation

Sick leave

Personal days

457(b) plan

EAP program

Job summary

SEAT in Preston, CT is seeking an energetic dispatcher to manage revenue vehicle movements, schedule operators, and coordinate with supervisors and maintenance.

You will handle daily service records, respond to emergencies, and communicate clearly with operators and the public. A HS diploma, MS Office skills, and the ability to work varied shifts are required; bilingual Spanish is a plus.

Qualifications

• Minimum HS Diploma/GED required.
• Familiarity with MS Office; ability to operate dispatching equipment, software, two-way radios and telephones.
• Minimum 1 year experience in a customer-service role with ability to handle high call volumes; bilingual Spanish preferred.

Responsibilities

• Directs and controls movement of revenue vehicles via radio and computer for scheduling and field situations; notify supervisor of situations requiring attention.
• Communicates clearly, concisely, and authoritatively with operators.
• Schedules operators for daily work to ensure all revenue service is maintained; ensures labor agreement compliance.
• Schedules and books trips for demand-response services using scheduling software.
• Coordinates communications between operators, supervisors, and maintenance employees.
• Provides information about services to public via telephone and social media.
• Responds to service emergencies and detours by coordinating staff, emergency response personnel and vehicles as needed.
• Ensures compliance with Federal, State and SEAT regulations.
• Completes, maintains, and updates accurate daily service records, logs, and files.
• Attends in-service training or off-site training provided by the District.
• Other related duties as assigned.

Skills

Customer service

Communication

High call-volume handling

Education

High School Diploma or GED

Tools

MS Office

Dispatching equipment

Two-way radios

Telephones

Scheduling software

Job description

SEAT in Preston, CT is seeking an energetic dispatcher to manage revenue vehicle movements, schedule operators, and coordinate with supervisors and maintenance.

You will handle daily service records, respond to emergencies, and communicate clearly with operators and the public. A HS diploma, MS Office skills, and the ability to work varied shifts are required; bilingual Spanish is a plus.