Dispatcher Full Time *Immediate Need*

Southeast Area Transit District; Norwich (CT); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Disability

Paid vacation

Sick

Personal days

457(b)

EAP program

Job summary

The Southeast Area Transit District (SEAT) is seeking an energetic dispatcher to direct and coordinate revenue vehicle movements and scheduling. You will work with operators, supervisors, and maintenance staff to maintain uninterrupted service and respond to incidents.

You will use dispatch software and MS Office, handle high-call volumes, and communicate clearly. Bilingual Spanish is preferred, and you must pass background and drug screening.

Qualifications

• HS Diploma or GED required.
• Proficient with MS Office and dispatch equipment.
• At least 1 year of customer service experience.
• Ability to handle high-volume calls and stress.
• Flexible to work all shifts including nights and weekends.
• Must pass drug/alcohol screening.
• English communication; Spanish preferred.

Responsibilities

• Directs and controls movement of revenue vehicles via radio and computer for scheduling and field situations; notify supervisor of situations requiring attention.
• Communicates clearly, concisely, and authoritatively with operators.
• Schedules operators for daily work to ensure all revenue service is maintained without interruption; ensures assigned work follows Labor Agreement.
• Schedules and books trips for demand-response services by utilizing scheduling software.
• Coordinates communications between operators, supervisors, and maintenance employees.
• Provides information about services to public via telephone and social media.
• Responds to service emergencies and detours by assisting in the coordination of staff, emergency response personnel and vehicles as needed.
• Ensures compliance with Federal, State and SEAT regulations.
• Completes, maintains, and updates accurate daily service records, logs, and files.
• Attends in-service training or off-site training provided by the District.
• Other related duties as assigned.

Skills

Customer service

MS Office

Dispatch systems

Bilingual Spanish

Education

HS Diploma or GED

Tools

Dispatch software

Two-way radios

Telephones

Scheduling software

Job description

The District is the region's public transportation provider with a strong public service ethic. We are looking for an energetic, conscientious and detail-oriented individual who enjoys making a difference, a quick learner who can take the initiative, is safety-driven, and enjoys being part of a small team that takes pride in their service to the community.

JOB DESCRIPTION/RESPONSIBILITIES:

• Directs and controls movement of revenue vehicles via radio and computer for scheduling and field situations; notify supervisor of situations requiring attention.
• Communicates clearly, concisely, and authoritatively with operators.
• Schedules operators for daily work to ensure all revenue service is maintained without interruption; ensures assigned work follows Labor Agreement.
• Schedules and books trips for demand-response services by utilizing scheduling software.
• Coordinates communications between operators, supervisors, and maintenance employees.
• Provides information about services to public via telephone and social media.
• Responds to service emergencies and detours by assisting in the coordination of staff, emergency response personnel and vehicles as needed.
• Ensures compliance with Federal, State and SEAT regulations.
• Completes, maintains, and updates accurate daily service records, logs, and files.
• Attends in-service training or off-site training provided by the District.
• Other related duties as assigned.

REQUIREMENTS/QUALIFICATIONS:

• Minimum possession of HS Diploma/GED.
• Familiarity with MS Office; ability to operate various types of dispatching equipment, software, two-way radios and telephones.
• Minimum of one (1) year experience in position requiring excellent customer service skills being empathetic and cognizant of the needs of all customers.
• Ability to deal with stressful, high call volume situations.
• Ability to work all shifts (including nights, weekends, holidays, and split shifts).
• Ability to pass FTA Drug and Alcohol requirements of the position.
• Must be able to attend training.
• Must be able to effectively speak, read, write, and comprehend Basic English; bilingual (Spanish) is preferred.

Starting pay is $23.88 per hour

• medical
• dental
• vision
• life
• disability
• paid vacation
• sick
• personal days
• 457(b)
• EAP program

SEAT is an EEO/AA Employer