Transit Dispatcher & Operations Lead (On-Site)

mtminc; Michigan; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holidays

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Transit in Allegan, MI is seeking a Dispatcher to direct day-to-day route operations and coordinate rides with drivers and providers. The role focuses on safe, on-time performance, standard procedures, and daily communication with drivers. This is an on-site, full-time position at Allegan office.

Hours are Monday–Friday, 11:30am–8pm with some schedule specifics and pay of $20.00/hr. Ideal candidates have strong communication, scheduling, and tech skills, plus reliability.

Qualifications

• High school diploma or GED equivalent.
• 2+ years in transportation routing, dispatching, and scheduling preferred.
• 1 year experience with the applicable transit scheduling system preferred.
• Authorized to work in the United States.
• Regular attendance required.

Responsibilities

• Assist with all phone call information and dispatching of rides.
• Organize and route trips based on schedule and location to ensure optimal performance.
• Provide assistance to drivers for directions to destinations.
• Assist drivers and transportation providers with scheduling issues.
• Establish and maintain effective communication with transportation providers.
• Report and record all incidents to the applicable manager.
• Document provider no shows or on-time performance issues.
• Inform providers of next-day trips and new trips.
• Monitor radio, telephones and service provision for quality.
• Record departure, destination, and return times.
• Provide feedback on drivers' performance.

Skills

Communication

Organization

Scheduling software

Two-way radio

Data analysis

MS Word/Excel

Confidentiality

Regular attendance

Education

High school diploma or GED

Tools

Dispatch system

Two-way radio

MS Word/Excel

Job description

MTM Transit in Allegan, MI is seeking a Dispatcher to direct day-to-day route operations and coordinate rides with drivers and providers. The role focuses on safe, on-time performance, standard procedures, and daily communication with drivers. This is an on-site, full-time position at Allegan office.

Hours are Monday–Friday, 11:30am–8pm with some schedule specifics and pay of $20.00/hr. Ideal candidates have strong communication, scheduling, and tech skills, plus reliability.