Transit Dispatcher III

County of Kauai; Shiprock (NM); On-site; USD 42,000 - 56,000; Full time

Job summary

County of Kauaʻi is seeking a Transit Dispatcher III to coordinate dispatching for public transportation and paratransit services. You will supervise transit personnel, monitor schedules, and maintain records while mentoring junior staff.

The role requires a high school diploma and at least five and a half years of related experience in public contact, dispatching, or clerical duties, with strong data analysis skills.

Qualifications

• A combination of education and experience equivalent to a high school diploma.
• Five and a half years of work experience in public contact, customer service, clerical duties, radio/telephone operation, or dispatching.

Responsibilities

• Oversees coordination and prioritization of service requests and emergencies.
• Supervises deployment of transit personnel, materials, and equipment.
• Ensures adherence to transit schedules and policies.
• Mentors lower-level dispatchers and performs data analysis for reports.

Skills

Public contact

Customer service

Clerical duties

Radio/telephone operation

Dispatching

Education

High school diploma or equivalent

Tools

Radio-telephone system

Job description

Job Posting End Date:

Continuous

This posting is for External Candidates only.

Job Title:

Transit Dispatcher III

Salary Range:

N/A

Position Salary:

4,388.00 USD Monthly

Location:

Transportation Agency

Civil Service or Non Civil Servic** e:

Non Civil Service

Job Summary:

Oversees the coordination and prioritization of responses to service requests and emergencies; supervises the deployment of transit personnel, materials, and equipment; ensures optimal efficiency and adherence to transit schedules and policies; mentors and provides guidance to lower-level dispatchers; performs complex clerical and administrative tasks related to transit operations, including data analysis, report preparation, and record maintenance; and performs other related duties as required.

Examples of Duties:

The following are examples of duties and are not necessarily descriptive of any one position in this class. The omission of specific duties statements does not preclude management from assigning such duties if such duties are a logical assignment for the position.

• Operates and oversees the operation of a radio-telephone communication system to receive and transmit messages for public transportation and paratransit services;
• Supervises and coordinates the dispatching of transit personnel, materials, and equipment in response to service requests and emergencies;
• Prioritizes and makes decisions on complex and critical dispatching situations;
• Provides leadership, training, and guidance to lower-level dispatchers;
• Ensures adherence to transit schedules, policies, and procedures;
• Monitors and logs the status and location of transit vehicles and personnel;
• Prepares and maintains detailed records and reports on transit operations;
• Conducts data analysis to identify trends, improve operational efficiency, and inform strategic planning;
• Answers inquiries from the public and provides information or refers to the appropriate authority;
• Schedules and confirms trip reservations for public transportation and paratransit services, ensuring accuracy and efficiency in assignments;
• Prepares and composes complex letters, reports, and other documents;
• Maintains various files and records related to transit operations, such as vehicle and equipment logs, work orders, and time and leave records;
• Assists in the preparation of departmental payroll and related documents;
• Prepares purchase requisitions and checks invoices against receiving copies;
• Conducts periodic physical inventory of supplies, materials, and equipment;
• Participates in the development and implementation of policies and procedures; and
• Performs other related duties as required.

Minimum Qualifications:

Training and Experience Preferred:

A combination of education and experience substantially equivalent to graduation from high school; and

• five and one half (5 ½) years of work experience which included one (1) or a combination of the following: public contact, customer service, clerical duties, radio telephone or telephone switchboard operation, or dispatching.

For additional details about the job and information on minimum qualification substitutions, if any,

Work Shift/ Schedule:

7 days/week operation; shift work (United States of America)

Equal Opportunity Employer

It is the policy of the County of Kauaʻi that there shall be no discrimination in employment pursuant to Title VII of the Civil Rights Act of 1964 as amended, the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 as amended, and the Hawaii Revised Statutes Chapters 368 and 378_.

Except for bona fide occupational or other legal requirements, no individual employed by the County, or applying for employment with the County, shall be subjected to discrimination on the basis ofrace, sex, sexual orientation, age, religion, color, ancestry, national origin, disability, marital status, pregnancy or reproductive health decisions, arrest and court record, assignment of child support, national guard participation, Veteran status, credit history, domestic/sexual violence victim status, or any other basis covered by state or federal laws governing non-discrimination_