Transit Dispatcher II

County of Kauai; Shiprock (NM); On-site; USD 41,000 - 49,000; Full time

Job summary

County of Kauaʻi Transportation Agency is seeking a Transit Dispatcher II to perform advanced dispatch duties, manage deployment of bus operators, and coordinate service responses. The role involves operating a radio-telephone system, maintaining records, and ensuring efficient daily bus operations.

Minimum qualifications include a high school diploma and about 4.5 years of related work experience in dispatching, customer service, or clerical roles.

Qualifications

• A combination of education and experience substantially equivalent to graduation from high school.
• Minimum of 4.5 years of work experience including public contact, customer service, clerical duties, radio/telephone operation, or dispatching.

Responsibilities

• Operates a radio-telephone communication system to receive and transmit messages.
• Coordinates and prioritizes the dispatching of bus operators, vehicles, and equipment.
• Analyzes service requests to determine urgency and appropriate response.
• Ensures adherence to bus schedules, policies, and procedures.
• Monitors and logs the status and location of buses and operators.
• Prepares and maintains detailed records and reports on bus operations.
• Conducts data analysis to identify trends and improve efficiency.

Skills

Radio-telephone operation

Dispatching

Customer service

Data analysis

Record keeping

Education

High school diploma or equivalent

Tools

Radio-telephone system

Job description

Job Title:

Transit Dispatcher II

Salary Range:

N/A

Position Salary:

4,054.00 USD Monthly

Location:

Transportation Agency

Civil Service or Non Civil Service

Job Summary: Performs advanced-level dispatching duties for the County of Kauai Transportation Agency by operating a radio-telephone communication system; manages the deployment of bus operators, vehicles, and equipment; prioritizes and coordinates responses to service requests and emergencies; performs complex clerical tasks related to bus operations, including data analysis, report preparation, and record maintenance; ensures efficient and effective bus operations; and performs other related duties as required.

(The following are examples of duties and are not necessarily descriptive of any one position in this class. The omission of specific duties statements does not preclude management from assigning such duties if such duties are a logical assignment for the position).

• Operates a radio-telephone communication system to receive and transmit messages;
• Coordinates and prioritizes the dispatching of bus operators, vehicles, and equipment in response to service requests and emergencies;
• Analyzes service requests to determine the urgency and appropriate response;
• Ensures adherence to bus schedules, policies, and procedures;
• Monitors and logs the status and location of buses and operators;
• Prepares and maintains detailed records and reports on bus operations;
• Conducts data analysis to identify trends and improve operational efficiency;
• Answers inquiries from the public and provides information or refers to the appropriate authority;
• Schedules and confirms trip reservations, ensuring accuracy and efficiency in assignments;
• Prepares and composes complex letters, reports, and other documents;
• Maintains various files and records related to bus operations, such as vehicle and equipment logs, work orders, and time and leave records;
• Assists in the preparation of departmental payroll and related documents;
• Prepares purchase requisitions and checks invoices against receiving copies;
• Conducts periodic physical inventory of supplies, materials, and equipment; and
• Performs other related duties as required.

Minimum Qualifications:

Training and Experience Preferred:

A combination of education and experience substantially equivalent to graduation from high school; and

• four and one half (4 ½) years of work experience which included one (1) or a combination of the following: public contact, customer service, clerical duties, radio telephone or telephone switchboard operation, or dispatching.

For additional details about the job and information on minimum qualification substitutions, if any, click here.

Work Shift/ Schedule:

7 days/week operation; shift work (United States of America)

Equal Opportunity Employer

It is the policy of the County of Kauaʻi that there shall be no discrimination in employment pursuant to Title VII of the Civil Rights Act of 1964 as amended, the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 as amended, and the Hawaii Revised Statutes Chapters 368 and 378. Except for bona fide occupational or other legal requirements, no individual employed by the County, or applying for employment with the County, shall be subjected to discrimination on the basis of race, sex, sexual orientation, age, religion, color, ancestry, national origin, disability, marital status, pregnancy or reproductive health decisions, arrest and court record, assignment of child support, national guard participation, Veteran status, credit history, domestic/sexual violence victim status, or any other basis covered by state or federal laws governing non-discrimination.