Emergency Services Dispatcher I * HIGHER MONTHLY PAY AVAILABLE, SEE DESCRIPTION *

County of Kauai; United States; On-site; USD 54,756 - 63,756; Full time

Benefits offered by this job

21 days vacation leave

21 days sick leave

13 paid holidays

Free medical for the entire family

Vested retirement benefits after 10 years

Job summary

The County of Kauai is hiring for the position of Emergency Services Dispatcher I. This role involves dispatching Police, Fire, and emergency personnel under supervision, actively participating in training to enhance dispatching skills.

Candidates must have a high school diploma and experience with public contact or customer service. Benefits include a base compensation of $54,756 plus a retention differential, along with generous leave policies and family medical coverage.

Qualifications

• Graduation from high school and one year of relevant work experience.
• Experience in customer service and clerical duties.
• Ability to operate office equipment and explain procedures.

Responsibilities

• Learn to dispatch emergency personnel and equipment.
• Participate in training courses for dispatch.
• Handle communication from the public for emergency assistance.
• Classify and log information regarding cases.
• Perform clerical duties in the communication center.

Skills

Public contact

Customer service

Clerical duties

Radio telephone operation

Education

High school graduation

One year of relevant experience

Tools

Microsoft Office

Computer systems

Job description

Job Title

Emergency Services Dispatcher I

Job Summary

Under immediate supervision, learns to dispatch Police, Fire and emergency medical personnel and equipment; actively participates in dispatch training courses; performs related learning and testing activities, and participates in field training exercises to fully develop dispatching skills with the assistance of higher-level dispatchers to perform a variety of emergency communication duties; and performs other related duties as required.

Key Responsibilities

• Attend radio dispatcher entry level training and receive instruction in various phases of emergency communication.
• Participate in a Radio Dispatcher Training Program under the direct supervision of a certified dispatch trainer and perform a variety of emergency communication duties.
• Receive telephonic communication from the public seeking police, fire, medical and other requests for emergency assistance; elicit relevant and accurate information to ensure required emergency personnel are assigned.
• Assign via telephonic and/or radio transmission call for service for police, fire, medical and other County, State, or Federal agencies as required.
• Provide information to the public regarding police matters and direct inquiries to the proper police personnel.
• Classify and code criminal and non‑criminal cases; receive case data from reporting personnel and enter the same into various computerized teleprocessing terminals.
• Make vehicle and missing persons inquiries into the computer system.
• Maintain and update logs of abandoned and towed vehicles, missing and wanted persons, and other miscellaneous bulletins and reports.
• Perform a variety of difficult clerical duties in the communications center and perform other related duties as required.

Minimum Qualifications

A combination of education and experience substantially equivalent to graduation from high school, and one (1) year of work experience which included public contact, customer service, clerical duties, radio telephone or telephone switchboard operation, or dispatching.

Qualifying clerical experience: work experience that involved the performance of a variety of clerical tasks and demonstrated knowledge of office practices and procedures, and the ability to carry out procedures in clerical work systems, and operate various kinds of office equipment including computers, Microsoft Office, and other technologies.

Shift / Schedule

7 days/week operation; shift work.

Compensation

• $54,756 Base Compensation + $9,000 Retention Differential (total $63,756 annually). Monthly: $5,313.00.

Benefits

• 21 days of vacation leave.
• 21 days of sick leave.
• 13 paid holidays (14 in an election year).
• Free medical for entire family.
• Vested retirement benefits after 10 years of service.

Equal Opportunity Employer

It is the policy of the County of Kauaʻi that there shall be no discrimination in employment pursuant to Title VII of the Civil Rights Act of 1964 as amended, the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 as amended, and the Hawaii Revised Statutes Chapters 368 and 378. Except for bona fide occupational or other legal requirements, no individual employed by the County, or applying for employment with the County, shall be subjected to discrimination on the basis of race, sex, sexual orientation, age, religion, color, ancestry, national origin, disability, marital status, pregnancy or reproductive health decisions, arrest and court record, assignment of child support, national guard participation, Veteran status, credit history, domestic/sexual violence victim status, or any other basis covered by state or federal laws governing non‑discrimination.